amber_rae's profile

2 Messages

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96 Points

Thu, Nov 15, 2018 3:09 PM

Closed

Solved

Photoshop CC 2019: Deleting a value in Duotone/Monotone dialog gives wonky results

I am trying to use the monotone/duotone options in Photoshop 2019. I choose my color and click on the curve to adjust the values. If I decide I don't want a certain value in the box, I delete it, but instead of staying as an empty box it will place a 0 (zero). When you click OK, this causes the curve to go completely wonky. This did not happen in previous versions. Anyone else having this issue? The attached is just to show the zeros in the boxes (box 30, 80, and 95) where they should be empty. Even when I tab over to the next boxes a zero will be inserted.

I have updated to the most recent Photoshop  20.0.1 release hoping this would have been fixed but the issue is still there.

Official Solution

Adobe Administrator

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16K Messages

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296.7K Points

3 y ago

Correct. This issue was fixed in the 20.0.2 update: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Please let us know if encounter any problems. Thanks for reporting this!

Adobe Administrator

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16K Messages

 • 

296.7K Points

3 y ago

Thanks. I can repro. I'll have engineering investigate!

2 Messages

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110 Points

any news on results of contacting engineering?I have same issue

2 Messages

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110 Points

@Jeffrey:
Any updates you can offer will be greatly appreciated....

3 Messages

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100 Points

3 y ago

Same problem here. The only workaround I've found is to use a previous version of Photoshop.  

2 Messages

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70 Points

3 y ago

Same here. We have a 2-color publication, so duotones are crucial. Thanks.

1 Message

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60 Points

3 y ago

Same here. Please fix.

1 Message

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60 Points

3 y ago

same :{ trying to get file to printer. 

3 Messages

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100 Points

The only workaround I’ve found is to install the previous version of Photoshop and use that when you need to edit duatones. You can have both versions installed at the same time. It’s a pain.

3 Messages

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100 Points

3 y ago

I've just updated to Photoshop 20.0.2 and the problem appears to be gone. I was able to convert an image to greyscale, then duotone, and then adjust both colors repeatedly without a hitch. I could not find release notes for v20.0.2, so I am only going by my test results.

2 Messages

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70 Points

3 y ago

Thank you!

2 Messages

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96 Points

3 y ago

YES!!! Thank you!