tom_deslongchamp's profile

2 Messages

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80 Points

Thu, Sep 26, 2013 6:52 PM

Closed

Photoshop CC hangs and/or loses application focus on MacOS

Photoshop CC has focus issue, as well as ocassional hanging. I'll be working in Photoshop CC on my Mac OSX, and suddenly whatever tool I'm using stops working--then a little while later, it rapidly executes every action i had tried to do when the tool stopped functioning. Sometimes I can "wake it up" by clicking on a different program, then coming back in. Also, sometimes I click on the Photoshop CC window, but the toolbar still shows the previous application's toolbar and I have to click the Photoshop icon to bring the application into focus. Are these issues for my system specifically or bugs in PSCC?

15.1K Messages

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195.8K Points

8 y ago

Have you installed the 14.1.2 update?

That sounds like a known MacOS bug that we worked around in 14.1.

2 Messages

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80 Points

8 y ago

Thanks Chris. I updated and the hanging issue still happens, so it could possibly be my machine I suppose.

Employee

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230 Messages

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6K Points

8 y ago

Tom,

Can you contact me directly so we can work on this? I know the issue you're talking about and if you can readily reproduce it we can work together to try to resolve it.

Please email me at: travlin_adam at yahoo dot com

Thanks,
Adam