james_a_edwards_6585655's profile

4 Messages

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100 Points

Sat, May 24, 2014 7:05 AM

Closed

Photoshop CC: Red Vertical Lines problem (Win7 video drivers)

I use Photoshop CC with W7. I am experiencing red vertical (and sometimes horizontal) when cloning on a copy layer, applying a curves layer, applying a levels layer.
This fault does not occur when carrying out the same operations with CS6. Is this a common fault?

15.1K Messages

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195.8K Points

8 y ago

Usually that means a bug in your video card driver. Update the video card driver from the GPU maker's website, or disable OpenGL drawing in Photoshop's preferences if you cannot update the driver for some reason.

4 Messages

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100 Points

8 y ago

I tried the second option but the fault remains with Photoshop CC crashing when the magnifying tool is used.

I had a problem locating a safe website to download the driver for an ATI Radeon HD 5700 video card.

15.1K Messages

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195.8K Points

Just go to AMD's website to download the latest driver. I'm not sure why you would be going anywhere else...

4 Messages

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100 Points

8 y ago

Hi Chris,

I did go to what I thought was AMD's website and got a warning from the Mcafee Antivirus not to proceed. Later however I managed to check the HD 5700 drivers and do have the latest driver.

2 Messages

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70 Points

7 y ago

James,

did you solve your problem?

2 Messages

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70 Points

7 y ago

i am having something similar to this however I am running OS X 10.10.2 and photoshop CC. usually occurs when i copy a layer. really frustrating when I'm editing photos...

15.1K Messages

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195.8K Points

This topic was about Windows 7.

But you also have a video driver problem - and are seeing some of the well known video driver bugs in MacOS 10.10 (already discussed in many other topics here).
Apple is aware of these driver bugs, and still working to solve them.

In the meantime you can turn off GPU drawing in Photoshop and restart the application. If you need to use the GPU features in Photoshop, then you may want to consider downgrading to a stable version of MacOS.

2 Messages

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70 Points

7 y ago