r_garriott's profile

2 Messages

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80 Points

Fri, Nov 22, 2013 4:03 PM

Closed

Solved

Photoshop CC: Saved PDFs are Blank

Photoshop CC: when saving a file to a PDF, it becomes blank. Adobe support was able to help me with this by resetting preferences, but it would be helpful to have the solution posted online to help others as it appears to be a very common problem.

15.1K Messages

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195.8K Points

8 y ago

Common? This is the first time I've heard of that problem...

What OS version?

Have you installed all the Photoshop CC updates?

What do the documents contain before saving?

Where are you opening the PDF files that they appear blank?

2 Messages

 • 

80 Points

8 y ago

When I did a search online I found lots of threads from other people experiencing the same problem. No one seemed to have an answer though, until I contacted your support line.

The support person had me reset the preferences, which solved the problem. He said the prefs were probably corrupt. I would post all the steps but the chat was terminated before I could copy it.