joseph_nicht's profile

2 Messages

 • 

170 Points

Mon, Feb 20, 2012 10:24 AM

Photoshop: Colour shifts when switching to fullscreen mode (CS5, Mac 10.7)

Hi there,
My problem began a few days ago when I exported some photos from Lightroom and began opening them in Photoshop. I'm working on a Macbook pro so I use an external NEC monitor for most editing. So now when I have an image open in Photoshop and I hit the 'f' key to got to full screen mode, the colour suddenly goes all wrong (like a wrong colour profile). It appears to be a display problem as I can save changes to an image where the colour has been messed up, and when I reopen it the colours are correct again. The problem persists with an open image no matter what I do once it has happened until I close the image. So pressing 'f' again until I get back to the regular window doesn't correct it. I use fullscreen mode a lot so this is very frustrating. And the wrong colour issue has begun to happen intermittently in Bridge too when dragging from the laptop screen to the external screen too now. I haven't been able to make it happen with any web browsers or other programs like Preview which display images.

Tech specs:
Mac OSX 10.7.3
Macbook Pro 15" model 6,2 core i7 2 core
8GB RAM
Lightroom 3.6
Photoshop 12.0.4
external monitor NEC 2690WUXi2 with spectraview II calibration
all latest os and photoshop updates were installed before problem began, and subsequent updates have not resolved it.

Responses

Champion

 • 

2.6K Messages

 • 

33.7K Points

10 y ago

Does the Mac version of PS have an OpenGL on/off option like Windows does?

Champion

 • 

704 Messages

 • 

8.5K Points

10 y ago

Sounds like a bad monitor profile.

Adobe Administrator

 • 

16K Messages

 • 

296.7K Points

That was my guess, too. I would try and recreate the profile or try and different one to see if the problem persists.

Sr. Product Manager, Adobe Digital Imaging

15.1K Messages

 • 

195.8K Points

Could also be a problem with the GL shader responsible for color correction in GL mode.

2 Messages

 • 

170 Points

It isn't the monitor profile. I tried recalibrating to no avail. Open GL sounds more like the culprit. From memory i think it first happened when I opened a file after installing the OSX update prior to the current one.

2 Messages

 • 

72 Points

10 y ago

I have this same problem, it started to appear this afternoon.

MacBookPro 8,2, Core i7, 2 GHz, 4 cores, 8GB RAM

Disabling OpenGL does fix it, but i really shouldn't have to do that with this setup.

15.1K Messages

 • 

195.8K Points

Hmm, so it is the GL shader failing. The real test would be: does it happen on MacOS 10.6.8 on the same hardware (10.7 introduced a *lot* of GL driver bugs, not all of which have been fixed yet).

15 Messages

 • 

250 Points

10 y ago

Chris, is there a tech doc I could read about OpenGL and Mac OS 10.6.8, outlining at what point OpenGL is being implemented that affect previews in Bridge's main Preview, Camera Raw 6.6 (all zoomed views) and Photoshop?

Is OpenGL controlling/driving all aspects of preview generation or only intense 3D, filtering and shading?

I'm assuming from your reply OpenGL is aiding color management but not sure to what extent.

Also is Adobe/Mac's preview generation still using any remnants of QuickDraw, QuickTime or (forgot the name) preview generator for postscript integrated within the OS interface.

Is it all now driven by one preview technology?

15.1K Messages

 • 

195.8K Points

Tim - no, there is no such document. Each app has their own code, and they differ quite a bit.

15 Messages

 • 

250 Points

10 y ago

Thanks, Chris.

One more specific. If I turn off (uncheck) OpenGL Drawing in Photoshop CS5.1 preference does this affect previews in Bridge and Camera Raw 6.6? Or is there another preference adjust separately for these.

15.1K Messages

 • 

195.8K Points

No, it only affects Photoshop.

2 Messages

 • 

72 Points

I don't have this problem at all in Camera Raw (6.6.0.261). Bridge has it, but CR seems to work.

8 Messages

 • 

176 Points

10 y ago

Having the same problem, and it IS a recent development...
working on a Macbook Pro i7...and secondary NEC monitor, that is calibrated regularly....
the files look fine and match my LR window when first opened, but when switched to Full Screen, they go to (well you get the idea)...

Adobe needs to fix this ASAP! It's really screwing up my workflow since I've gotten used to all the fancy zoom and navigation feel that graphics acceleration provides.

15.1K Messages

 • 

195.8K Points

Which OS version?
Which application version?

1 Message

 • 

60 Points

10 y ago

Having exactly the same problem with a similar configuration. Disabling Open GL is a workaround.

Macbook Pro 8,2
NEC 2960WUXi (secondary display)
OS X 10.7.3
Photoshop 12.0.4

Chris, any additional advice you could offer would be appreciated.

5 Messages

 • 

110 Points

9 y ago

Hi,

Having the exact same problem too, just started today, was working fine forever until this afternoon.

MacBook Pro 15 inch Early 2011 2.2 Core i7 - 8 GB ram
AMD Raedon HD 6750M 1024MB
OS X 10.7.3
PShop 12.0

15.1K Messages

 • 

195.8K Points

It should have worked until you installed MacOS 10.7.3.

Apple changed something, and we had to find more ways to work around Apple's issues.

Have you tried CS6? It should work much better.

5 Messages

 • 

110 Points

Thanks for the feedback Chris. I am beta testing CS6 on my home machine but I am loath to use it on files that will end up back at work (we are a retouching house) for fear of incompatibility.

15.1K Messages

 • 

195.8K Points

Unless you use a document feature new to CS6 - the files are completely compatible. And even if you do use a new feature, the document should be mostly preserved in older versions.

5 Messages

 • 

110 Points

I understand. I am under strict orders from my IT guy. We have been burned in the past. "Mostly preserved" could easily be an utter disaster for a client.

Will CS5 be updated to work with the latest Lion or is it broke for good?

15.1K Messages

 • 

195.8K Points

No, we won't be updating CS5 for this issue. Apple broke it, but we doubt that they'll fix it either.

2 Messages

 • 

70 Points

9 y ago

Hello,

I'm a photographer and I'm just starting with the two monitors (displays) issue, and I'm glad to see that I'm not the only one with this problem.

I'm Using a Macbook Pro i7 Quad 15" and a DellU2410, both calibrated by ColorMunki hadware and ColorEyes Display Pro software. My versin of Photoshop is CS5 (12.0).

I did the Open GL workaround and it seems to solve the problem partially, but I think is really just a workaround that not reflects the real color accuracy you would expect once you spend reasonable time and money to buy and calibrate your hardware.

If you take a look at the Photoshop's Color Settings (Edit > Color Settings), you will see that Photoshop is considering as a MonitorRGB the Macbook Pro profile and not the profile of your display (in my case, the Dell U2410). Attention: you will not select the calibrated profile (select AdobeRGB or ProPhotoRGB), this is just a way to see how Photoshop is managing colors.

Simple test to be done: after be sure that Photoshop is using the MBPro monitor profile, quit photoshop and close you Macbook Pro. If everything works well, your secondary display should turn "MacBlue" and then start to work as a main display, with Dock and Menu Bar. Open Photoshop and check the Color Settings and you will have the MonitorRGB showing the right monitor profile. In this case, you will be able to press F (shortcut to fullscreen) and have no changing of colors, even with OpenGL enabled.

The problem now is how to change the MonitorRGB profile without having to use the secondary display (Dell U2410) profile in your Macbook Pro monitor (the result is very awful).

Can anyone figure out any solution?

15.1K Messages

 • 

195.8K Points

Photoshop uses each display's profile for color correction of each display.

The "monitor RGB" profile just means the main monitor for convenience.

What you're actually demonstrating is a more complex problem caused by a bug introduced by Apple in an OS update.

Photoshop CS6 has worked around this issue (and some related problems in MacOS).

2 Messages

 • 

70 Points

Hi Chris, thank you very much for your response. Although the Open GL solution worked out, I miss some features using my Intuos 5, so I'm looking forward to upgrade to CS6.

6 Messages

 • 

112 Points

9 y ago

I haven't noticed it on my Mac at home, but it just started doing it to me today on my Dell laptop at work. It is with an external monitor also, and I just calibrated it. Very frustrating. Anyone know a quick fix for the same problem on a "pc" running Windows 7?

I never had this problem before today. Not sure what changed, but I don't see where anyone has reported the same problem on anything but a mac. Any advice would be much appreciated. I looked in preferences to find OpenGL to turn it off, but couldn't find anything like that.

Thanks!

Aaron

1 Message

 • 

60 Points

9 y ago

I had the same problem, full screen mode showed a color shift in my psd files. Turning off openGL is a work around but I wasn't satisfied with this solution.

I figured out the the problem is a result of your OS (my case, PC) uses a different color profile than photoshop does. When photoshop is in window mode, it uses the OS color profile. When switching into its full screen modes, it then uses the color profile specified in its own color settings.

Solution: on a PC:
1. Start Menu, search: "Color"
2. click Color Management
3. (select your main display if using multiple monitors, make sure you have the correct monitor selected, click "Identify" to be sure and match up the number on your screen with the selection in the Display drop down.)
4. Check "Use my settings for this device
5. click "Add", then scroll down and select sRGB IEC61966-2.1
6. with the above highlighted, click "Set as Default Profile"
7. hit OK, log off and log back on.
8. Fixed

If your working psd files are in a format other than sRGB, I would imagine that you simply have to load that same color profile as your OS profile.

Hope this helps.

37 Messages

 • 

604 Points

9 y ago

I don't understand why this thread stops here. The above is not a solution. The monitor profile is used to display color to YOU, the local viewer properly. The working space and embedded profile in PS is used to transport and communicate color settings to other people/places/programs. There is a reason these are different. The best example is when I'm working in CMYK. Are you suggesting I load a CMYK monitor profile??? Not possible.

The problem is definitely related to using dual monitors. I have an iMac and Cintiq. I recently created a calibrated profile for the Cintiq, and now Photoshop switches to the wrong profile when exiting full screen mode. I can recover it by moving the layout window onto my iMac and then back onto my Cintiq, and PS will then sense the change and use the correct profile again. I believe this is a Photoshop glitch.

15.1K Messages

 • 

195.8K Points

Which version of Photoshop are you using?
And are you using GPU drawing?
If so, which GPU?

37 Messages

 • 

604 Points

Awesomely quick response, Chris. Thank you.

I'm on OS X Mountain Lion, fully updated, and PS6, fully updated.

Yes, I am using GPU drawing in Advance mode.

6 Messages

 • 

112 Points

Hi Chris,

I never received any feedback from an employee to correct the problem on a PC. I agree with Brandon that the above does not work for me as it would require me to lose the calibrated monitor settings in order to accommodate the conflict with Photoshop. I work exclusively in Photoshop adjusting photos for various CMYK press color profiles. I used to work in full screen mode all the time. I can only use it for touch-up work now and then I have to switch back to adjust the color. Sounds like a minor inconvenience to some I suppose, but it's quite frustrating.

My problem is similar to Brandon's, but the color only shifts while in Full Screen Mode. When I leave either of the two full screen modes and return to the floating windows the color has returned to normal.

Do you have any suggestions, or anyone I can contact to help with this problem? My original post was two months ago, and I never heard anything back...?

Thanks

37 Messages

 • 

604 Points

If your problem is the opposite to mine, I wonder if you are going full screen on your secondary monitor, not your primary?

6 Messages

 • 

112 Points

I am going to full screen on the secondary monitor. My primary monitor is the laptop. Did they have a solution for you?

37 Messages

 • 

604 Points

9 y ago

Here are some screenshots that might help. The first one is an example of the same document, duplicated. The one on the right has been into full screen mode and back, and the other never entered full screen mode. You can see the incorrect color in the one on the right.

Again, this is on a setup with iMac and a Cintiq, with a custom color profile on the Cintiq. Adobe Creative Suite Color Settings and North American General Purpose 2, unaltered and synced across CS.









37 Messages

 • 

604 Points

9 y ago

Another clue, Chris. I remembered that I just recently changed my physical setup to have my iMac on a riser above my Cintiq. So I changed the monitor arrangement in my System Prefs to match. I do not remember seeing the problem before I did that.

On a Mac, that looks like this:

15.1K Messages

 • 

195.8K Points

The layout shouldn't have any effect, but Apple frequently has bugs with window profiles (yeah, each window has a profile on MacOS) when they release new OS versions.

I suspect that the 10.8 and Windows issues have different causes - but we'll have to continue investigating.

1 Message

 • 

60 Points

9 y ago

Yay! I think i've found a work around without having to disable OpenGL.

Cause I like the fancy zoom effects.

Here it is!

Open random file/image press f shortcut to get to full screen view
(yes the colour still shifts), then once in full screen mode open actual file you want to work on and it should open in full screen mode - colour intact. But stay away from that f shortcut, don't change screen mode again. switching from full screen back to window screen also shifts the colour.

I've done a few tests this seems to work.

Now I can get back to work on actual photos.

Hope this helps.
TheDeb