M

1 Message

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126 Points

Tue, May 4, 2021 3:53 PM

Closed

Photoshop crashes on launch

For a couple of days, Photoshop crashes every single time I try to launch it. At first, I thought an update would help. But to no prevail.

The system I work on is an iMac with macOS Catalina version 10.15.7.
Could an update from the macOS driver be the problem?


I am really desperate because I have a couple of deadlines.

Thanks
Margot

5 Messages

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100 Points

8 m ago

Hi Margot, 
I have the same problem from today (iMac, Catalina + Photoshop updated to newest one).
If I restart iMac for some time it wiil works till next relaunch error. Still don't know better solution. 

Best, Piotr. 

22 Messages

 • 

364 Points

8 m ago

Something appears to become corrupted during an initial launch of Photoshop on MacOS, causing subsequent attempts to restart the program to fail.

Rebooting seems to clear whatever is causing the problem.  Another workaround is to keep Photoshop running in the background, which—at least some of the time—allows it to read additional input files without failing.

Definitely looks like a bug.

7 Messages

 • 

120 Points

8 m ago

Same here. I chose to "downgrade" to an older version since it was so unstable (annoying). Version 21.2.7 is running ok for me while every 22.xx.xx version would just crash on launch. It seems to be a perfect storm of sorts. Adobe released the update at/around the same time as an Apple update I think and something clearly needs to be fixed. Other 22.xx versions were working prior to the last Adobe update but now proceed to crash even if I step back 1-2 versions.

16 Messages

 • 

214 Points

8 m ago

Same problem on a 2020 iMac with AMD Radeon Pro 5500 XT. Running OS 10.15.7, Catalina. I believe this problem may be related to other reports of the newest versions of Photoshop not recognizing various GPU cards(?) My crash report shows: "Crashed Thread: 13  GPU Sniffer Launcher"

I first noticed the problem with Ps v.22.3.0, and the problem persists with v.22.3.1.

Rebooting, typically does not help for me.

After running Disk First Aid, Photoshop launced OK a few times, but after the next restart, started crashing again.

22 Messages

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364 Points

Doesn't appear to be fixed in 22.4.0.

16 Messages

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214 Points

8 m ago

Just updated from 22.3.1 to 22.4 - no help, still crashes as soon as I try to open Photoshop. Crash log is no longer showing "Crashed Thread: 13  GPU Sniffer Launcher" but now just shows:

---

Crashed Thread:        12

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000000004e0

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [1816]

---

I tried deleting library Preferences folder "Adobe Photoshop 2021 Settings" but no help.

16 Messages

 • 

214 Points

8 m ago

I just installed Photoshop version 21.2.8 and it opens without crashing ! 

Adobe still needs to fix v.22.4 so it will work, but at least I can do some work while I'm waiting.

Adobe Administrator

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300 Messages

 • 

3.9K Points

8 m ago

@runswithsizzers , can you restart your Mac, then get Ps to launch? We'd like to see your System Info (Photoshop > Help > System Info)?

If Ps won't launch, then an alternative place to start is go to the Apple menu, About this Mac, click the System Report button, and let us know the Model name and Identifier, Memory (GB), and from the Graphics/Display category, the video cards listed at the top.

Also, if it crashes again, please submit the bug report; we can look for it on our side.

(edited)

16 Messages

 • 

214 Points

Photoshop v.22.4 will not launch. Restarting does NOT help.

Below is the Photoshop System Info while using Photosho v.21.2.8. If that is not helpful, please advise and I will provide the full Apple System Report. Here is the model: iMac20,1.

I have 32GB RAM.

GPU is AMD Radeon Pro 5500 XT with 8GB VRAM

I have been sending Photoshop crash logs, maybe 6 or 8 in the past 2 or 3 days.

---

Adobe Photoshop Version: 21.2.8 20210426.r.17 2021/04/26: 751a8f6db84  x64 Number of Launches: 710 Operating System: Mac OS 10.15.7 System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 8 Logical processor count: 16 Processor speed: 3800 MHz Built-in memory: 32768 MB Free memory: 13211 MB Memory available to Photoshop: 29660 MB Memory used by Photoshop: 70 % ACP.local Status:  - SDK Version: 1.30.8.3  - Core Sync Status: Reachable and compatible  - Core Sync Running: 4.11.0.12  - Min Core Sync Required: 4.3.4.2 ACPL Cache Config:   - Time to Live: 5184000 seconds  - Max Size: 20480 MB  - Purge Percentage: 50%  - Threshold Percentage: 85%  - Purge Interval: 60 seconds Manta Canvas: Disabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Disabled. Touch Bar Property Feedback: Disabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Large TextComposer: Latin "2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8176
glgpu[0].GLName="AMD Radeon Pro 5500 XT OpenGL Engine"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon Pro 5500 XT OpenGL Engine"
glgpu[0].GLRendererID=16915971
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Mar  5 2021 00:20:05)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8176
clgpu[0].CLName="AMD Radeon Pro 5500 XT Compute Engine"
clgpu[0].CLVendor="AMD"
clgpu[0].CLVendorID=16915968
clgpu[0].CLDriverVersion="1.2 (Apr 13 2021 00:41:20)"
License Type: Subscription Serial number: 96040234821873319623 GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2020/ Photoshop scratch has async I/O enabled Scratch volume(s):   Startup, 931.5G, 402.1G free Required Plug-ins folder: /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/PlugIns/Required/ Primary Plug-ins folder: /Applications/Adobe Photoshop 2020/Plug-ins/ Installed components:    dvametadata.framework   dvametadata   12.1.0.0       AdobeXMPScript.framework   AdobeXMPScript   116.164766   116.164766    ICUUnicode.framework   ICUUnicode      gtlib_12.0.23744    ICUConverter.framework   ICUConverter      gtlib_12.0.23744    AdobeCrashReporter.framework   AdobeCrashReporter   8.0.7       boost_system.framework   boost_system   12.1.0.0       AdobeACE.framework   AdobeACE   2.20.02.48528   116.628530    AdobeOwl.framework   AdobeOwl   5.5.0       mediacoreif.framework   mediacoreif   12.1.0.0       dvascripting.framework   dvascripting   12.1.0.0       dvaappsupport.framework   dvaappsupport   12.1.0.0       dvaunittesting.framework   dvaunittesting   12.1.0.0       AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.46442   79.620921    AIDE.framework   AIDE   1.5.0.48373   116.627563    dynamiclink.framework   dynamiclink   12.1.0.0       dvaaccelerate.framework   dvaaccelerate   12.1.0.0       dvametadataUI.framework   dvametadataUI   12.1.0.0       boost_filesystem.framework   boost_filesystem   12.1.0.0       AdobeBIB.framework   AdobeBIB   1.2.03.48528   116.628530    AdobeXMPFiles.framework   AdobeXMPFiles   116.164766   116.164766    AdobeLinguistic.framework      24237       dvaplayer.framework   dvaplayer   12.1.0.0       PlugPlugOwl.framework   PlugPlugOwl   9.4.0.146       AdobeAGM.framework   AdobeAGM   4.30.87.48528   116.628530    adobe_caps.framework   adobe_caps   11.0.0.14   1.584361    AdobeSVGRE.framework   AdobeSVGRE   6.0   79.620921    AdobePDFL.framework   AdobePDFL   15.0.0.48245   116.417595    dvacore.framework   dvacore   12.1.0.0       AdobePIP.framework   AdobePIP   8.1.0.73.49198       AdobePDFSettings.framework   AdobePDFSettings   1.7       AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.46442   79.620921    dvatransport.framework   dvatransport   12.1.0.0       AdobeXMP.framework   AdobeXMPCore   116.164766   116.164766    AdobeJP2K.framework   AdobeJP2K   1.2.2.48373   116.277120    dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0       LogSession.framework   LogSession   8.1.0.73.49198       PlugPlugExternalObject.framework      9.4.0.146       AdobeSVGAGM.framework   AdobeSVGAGM   1.0.48528   116.628530    dvametadataapi.framework   dvametadataapi   12.1.0.0       WRServices.framework   WRServices   15.3.0   15.3.0.0    AdobeBIBUtils.framework   AdobeBIBUtils   1.1.48528   116.628530    boost_threads.framework   boost_threads   12.1.0.0       AdobeCoolType.framework   AdobeCoolType   5.17.00.48528   116.628530    dvamediatypes.framework   dvamediatypes   12.1.0.0       AdbePM.framework   AdbePM   4.1.01.377270   1.620877    boost_date_time.framework   boost_date_time   12.1.0.0       dynamic-torqnative.framework   Torq Native   uxp-3.8.0.45       AdobeMPS.framework   AdobeMPS   5.8.1.48245   116.626774    dvaui.framework   dvaui   12.1.0.0       ahclient.framework   ahclient   4.1.1.0       ICUData.framework   ICUData      gtlib_12.0.23744    dvamarshal.framework   dvamarshal   12.1.0.0       Unified Extensibility Platform  uxp-3.8.0.45 Required plug-ins:    Accented Edges 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Adaptive Wide Angle 21.2.8, © 2014-2021 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”    Angled Strokes 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Average 21.2  © 1993-2020 Adobe. All rights reserved. - from the file “Average.plugin”    Bas Relief 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    BMP 21.2.8, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Camera Raw 13.2 (738), Copyright © 2021 Adobe Systems Incorporated - from the file “Camera Raw.plugin”    Camera Raw Filter 13.2 (738), Copyright © 2021 Adobe Systems Incorporated - from the file “Camera Raw.plugin”    Chalk & Charcoal 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Charcoal 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Chrome 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Cineon 21.2  © 2002-2020 Adobe. All rights reserved. - from the file “Cineon.plugin”    Clouds 21.2  © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”    Color Halftone 21.2.8, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Colored Pencil 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Conté Crayon 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Craquelure 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Crop and Straighten Photos 21.2  © 2003-2020 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”    Crop and Straighten Photos Filter 21.2.8, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Crosshatch 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Crystallize 21.2.8, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Cutout 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Dark Strokes 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    De-Interlace 21.2.8, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Dicom 21.2.8, © 2003-2021 Adobe. All rights reserved. - from the file “dicom.plugin”    Difference Clouds 21.2  © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin”    Diffuse Glow 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Displace 21.2.8, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Dry Brush 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Eazel Acquire 21.2  © 2007-2020 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”    Entropy 21.2  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Export Color Lookup Tables 21.2  © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”    Extrude 21.2.8, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    FastCore Routines 21.2  © 1990-2020 Adobe. All rights reserved. - from the file “FastCore.plugin”    Fibers 21.2.8, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Film Grain 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Filter Gallery 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Fresco 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Glass 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Glowing Edges 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Grain 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Graphic Pen 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Halftone Pattern 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Halide Bottlenecks 21.2  © 2020 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”    HDRMergeUI 21.2.8, © 2003-2021 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”    HSB/HSL 21.2.8, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    IFF Format 21.2.8, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    IGES 21.2  © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin”    Ink Outlines 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    JPEG 2000 21.2  © 2001-2020 Adobe. All rights reserved. - from the file “JPEG2000.plugin”    Kurtosis 21.2  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Lens Blur 21.2.8, © 2002-2021 Adobe. All rights reserved. - from the file “Lens Blur.plugin”    Lens Correction 21.2.8, © 2002-2021 Adobe. All rights reserved. - from the file “Lens Correct.plugin”    Lens Flare 21.2.8, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Liquify 21.2.8, © 2001-2021 Adobe. All rights reserved. - from the file “Liquify.plugin”    Matlab Operation 21.2  © 1993-2020 Adobe. All rights reserved. - from the file “ChannelPort.plugin”    Maximum 21.2  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Mean 21.2  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Measurement Core 21.2  © 1993-2020 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”    Median 21.2  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    Mezzotint 21.2.8, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Minimum 21.2  © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin”    MMXCore Routines 21.2  © 1990-2020 Adobe. All rights reserved. - from the file “MMXCore.plugin”    Mosaic Tiles 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Multiprocessor Support 21.2  © 1990-2020 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”    Neon Glow 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Note Paper 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    NTSC Colors 21.2  © 1993-2020 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”    Ocean Ripple 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    OpenEXR 21.2.8, © 2003-2021 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”    Paint Daubs 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Palette Knife 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Patchwork 21.2.8, © 1991-2021 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”    Paths to Illustrator 21.2.8, © 2003-2021 Adobe. 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        CmdN: 1.4.13
        CDP: 1.95.4    com.adobe.photoshop.exportAs  0.1.0.0 - from the file "/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/"    com.adobe.photoshop.personalization  1.0.0.0 - from the file "/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/UXP/com.adobe.photoshop.personalization/" Extensions:    com.adobe.stock.panel.licensing  0.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.stock.panel.licensing/index.html”    New Document  3.5.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.5.0/fnft.html?v=3.5.0.4”    Libraries  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/index.html”    Home  2.16.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.16.0/index.html?v=2.16.0.8”    com.adobe.capture.extension  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/extensions/capture/capture.html”    com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/extensions/stock-panel-licensing/index.html”    Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html”    Export As  4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”    Export As  4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”    com.adobe.cclibraries.manager  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1/manager.html” Installed TWAIN devices: NONE

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(edited)

Adobe Administrator

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300 Messages

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3.9K Points

8 m ago

We are aware of an OpenCL issue on Mac 10.15.7 that can cause Photoshop instability.

If you try the following, does it help?

1. go to Photoshop Preferences > Performance > Advanced Settings (button) > and uncheck the OpenCL button

2. Restart the computer

If not, upgrading to 11 may be the other option.

(edited)

16 Messages

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214 Points

As previously stated, I cannot open v.22.4. Not sure if Preferences are shared between installed versions? That is, will changing the Performance settings in v.21.2.8 carry over to v.22.4?

16 Messages

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214 Points

When I look at Preferences>Performance>Advanced settings in Ps v.21.2.8, the box for "Use OpenCL" is unchecked and grayed out. 

RE: "We are aware of an OpenCL issue on Mac 10.15.7 that can cause Photoshop instability."

Are you saying that it is unlikely that any newer version of Photoshop (v.22.xx) will ever work on Mac OS 10.15.7, Catalina? That is, is Adobe still trying to make that combination work, or have you given up on it as a lost cause?

RE: "... upgrading to 11 may be the other option."

Does upgrading from Catalina to Big Sur fix the crash-at-launch problem for most Photoshop users?

Adobe Administrator

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300 Messages

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3.9K Points

I would rather delete all preferences than rely on carrying them over from the previous version to get the system to work.

Do you do any screen sharing to non standard display devices? (like to an iPad or other screen)?

Adobe Administrator

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300 Messages

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3.9K Points

I know upgrading the OS is a big deal and assurance are reasonable. We are working on a patch that will disable OCL on 10.15.7, but doing that 'manually' here is basically the same thing, if you could launch the app, that is.

We've seen reports of issues like this correcting for a short time after a restart. The theory is that something is corrupting the OCL resources, and you may have something on your system that is doing that faster than others. 

I'm currently tracking 3 causes of instant crashes as of yesterday:

1. Reinstall of Photoshop worked in one case (previously had only a pre-release version installed). By extension, reinstalling the Creative Cloud Desktop application may also resolve issues that this customer had, and you could try that.

2. An app conflict with a screen sharing utility called Duet Display; uninstall and Ps works fine

3. 10.15.7 OCL instability; we would like testing manually disabling OCL in Ps to see if that works; this is the current theory with your system. Do either of the other two cases look like they might apply to your situation?

16 Messages

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214 Points

No, I do not do any screen sharing to non standard display devices. Your #1 and #2 do not apply to me. 

I just tried launching Ps v.22.4 immediately after a System Restart. Photoshop crashed; crash log sent.

I was able to Launch Ps v.22.4.0 after booting the iMac into Safe Mode. In the Ps>Preferences>Performance tab, my GPU is showing as "UNKNOWN" and the Advanced Settings are grayed out, so it it not possible to check/change my OpenCL setting.

7 Messages

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120 Points

8 m ago

Is Adobe saying this is related to Catalina?

I run 10.15.7 on two iMacs. 

It crashes on my 2020 iMac but runs fine on my 2013. No issues.

I saw the comment about Duet... both have it installed but neither were actively running.

I also uninstalled Duet (on both) and still crash on the 2020 iMac.

If you are saying it crashing because of the AMD Radeon Pro 5300 graphics card on the 2020 iMac... then why did the previous version of 22.x.x. run ok? It only started NOT WORKING on the latest update.

Suggesting we change our preferences to disable "Use Graphics Processor" when we can not open the app is just a silly "solution." Come on... be better than that... you already used the "...have you tried restarting?" trope.

2 Messages

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70 Points

8 m ago

I am having the same problem on iMac, Catalina. Photoshop update did not help. Restarting does not help. Reinstalling Photoshop also did not help

2 Messages

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70 Points

I just uninstalled PS 22.4 and installed 21.2.8 as suggested above and it worked for me too!

So, I will just use this old version of PS until Adobe issues another update to fix this compatibility but with Catalina 10.15.7.

22 Messages

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364 Points

8 m ago

  1. Deleting Photoshop and preferences,
  2. restarting MacOS 10.15.7 (as a precaution in case there were temporary remnants from the Photoshop installation),
  3. reinstalling Photoshop,
  4. disabling OpenCL from the Photoshop user agent but leaving all the other preferences at their default values,
  5. then (again as a precaution) restarting MacOS

seems to restore the ability to launch Photoshop multiple times—at least temporarily.  Assuming it is only the use of OpenCL that causes the problem, that looks like a workaround.

22 Messages

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364 Points

Looks like I spoke too soon.  Some hours later, attempted Photoshop launches began failing again.  Must be something more going on than simply the OpenCL setting.  Perhaps some pathological interaction with Lightroom or some other application (not necessarily an Adobe product).  Or maybe some UNIX daemon or other asynchronous process?

2 Messages

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70 Points

8 m ago

Having the same problem here. 22.4 keeps crashing on load. Had to install 21.2.8 in order to be able to use PS again. WTH ADOBE. Come on sort this out please.

Imac Catalina 10.15.7

1 Message

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60 Points

8 m ago

The same, WTH ADOBE, iMmac Catalina 10.15.7

7 Messages

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120 Points

8 m ago

They released an update but still the same problem. useless.

thanks. you have fixed nothing.

Is there a consistently incompatible graphics card at the heart of this?

I have a 2020 iMac with the 5300 Pro card.

I find it interesting that the CrashModule file seems to reference the wrong driver:

com.apple.AMDRadeonX6000GLDriver --- is it trying to use the wrong driver?

Not a developer myself so no clue but seems like that would be a concern.

2 Messages

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70 Points

8 m ago

It's bonkers that this hasnt been fixed yet. So many ppl must have this issue right now. I had my hopes up with the last update... went through the hassle of re-installing 22 again and fingers crossed......and CRASH. 

7 Messages

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120 Points

@kreativejuices, i did also. Even went the extra steps of deleting preferences, uninstalling 22.4.x,  restarting multiple times, praying, etc. NOPE. 

I just went to the AMD forum and posted a note there also. I can't understand why it would be trying to access the X6000GLDriver. I even confirmed that the X5000GLDriver exists on the system so it makes NO sense to me. And like I said... not a coder/programmer so maybe it makes sense in that world but it looks wrong.

What graphics card?

What graphics driver? (found in the CrashModule.txt file on mine)