A

6 Messages

 • 

130 Points

Tue, Dec 22, 2020 4:39 PM

Closed

Photoshop: Crashes on Print Request

I have been having this issue for several months now and I am not alone. If I try to print files created in older versions of PS then when I click "Print" PS either shuts down completely or if the file is very old it just freezes. I can print files created in the most recent versions fine. I have used the workaround suggested on many forums and by ADOBE themselves which is to create a "clean" preferences file on opening PS. However this only works for this session and if I close PS down and re-open it the issue still exists.

Can ADOBE please address this issue as I have numerous presets in my preferences and cannot afford the time to keep re-setting them every time I wish to print an older file. I use templates a lot so I take an original file possibly created 2-3 years ago as a PSD and make adjustments to it on an ongoing basis and save it as a JPG for immediate customer use and it still will not print. It appears to be either linked to the create date of the file or the version number that it was created under that causes it to crash. 

Official Solution

Adobe Administrator

 • 

16K Messages

 • 

296.7K Points

1 y ago

Thanks. I got that crash report. A lot of folks are out for the holiday - so it might be a bit before I hear anything back. 

Adobe Administrator

 • 

16K Messages

 • 

296.7K Points

1 y ago

Have you tried holding down the Spacebar when selecting the print command?

This usually happens when he driver settings saved with he file is incompatible with current driver. Space bar will clear out the old driver settings.

6 Messages

 • 

130 Points

Hi, I have tried this and it does not work. I used to get a warning box pop up if drivers/settings were incompatible and an option to continue etc. Now it just crashes every time.

Adobe Administrator

 • 

16K Messages

 • 

296.7K Points

Hmm. That would be strange not to work - I wonder if there's a timing issue when you're pressing spacebar and selecting the print command.

If you copy all the layers and copy them to a new document and print from that document does that work?

Also, I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

Sr. Product Manager, Adobe Digital Imaging

6 Messages

 • 

130 Points

Spacebar option definitely does not work. However if as you suggested I copy all the layers to a new document it will print fine. 

I do not appear to have this problem on my laptop. I rarely print from it so I have never looked for the issue. I will try reloading my printer drivers and re-installing PS as well. 

6 Messages

 • 

130 Points

Hi Jeffrey. I have just unistalled and re-installed my printer with all the most recent software updates and tried again. It still crashed but for the first time it created a crash report which I have submitted. Hope this helps.

6 Messages

 • 

130 Points

I have now altered preferences to reset on exit. Restarted PS and reset all my personal preferences. Opened an old file and hey presto I now get error boxes showing printer mismatch when trying to print instead of it continuously crashing. I have closed and re-opened PS and opened a different old file and the print option now appears to work as expected. Very strange as I have reset the preferences many times using the CTR ALT SHIFT method and never had any success that lasted more than a single session.