lukas_rauscher's profile

1 Message

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70 Points

Sun, Oct 20, 2019 2:57 PM

Photoshop / Creative Cloud error with Mojave

Hey everyone, 
I updated my Apple Macbook to Mojave. Unfortunately I discovered that there are lots of error going on afterwards. I tried to update my "Adobe Photoshop CC 2017" version to the 2019 one but it says there is a bug and I have to update my Creative Cloud. 
Creative Cloud however, needs to be repaired because of Mojave and it doesn't work anymore, so I cannot do that either.. or at least I'm not finding a page, where I can "just" download the newest Mojave version for Creative Cloud to update it (for free), so that I can update Photoshop as well, that I monthly pay/subscribe. I cannot even update it on my Mac, cause it's always broken and needs to be repaired.

Mojave definitely affects my Photoshop. I cannot even open my pre-saved PSD files and edit them anymore. So my question is: Where do I start, what do I do to solve all my problems? Thanks!

Responses

5 Messages

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102 Points

1 y ago

I have the same issue , you open photoshop 2021 , nothing will open it just shuts down , photoshop 2020 works just fine 

Adobe Administrator

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16K Messages

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296.7K Points

What OS/version are you on?

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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102 Points

Hi 

10.14 Mojave 

Thanks for responding. 

I do think it's something to do with my graphics card only being 512mb 

I can send over details of my mac if it helps 

Adobe Administrator

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16K Messages

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296.7K Points

I think this one might actually be this issue: https://helpx.adobe.com/photoshop/kb/known-issues.html#CrashwithTrueTypefonts especially if your type panel is open/visible on launch. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html  

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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16K Messages

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296.7K Points

Nevermind, found the crash. It looks like its GPU related.

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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102 Points

Ok, do you know if my "Intel HD Pro 3000 graphics 512mb" is the issue? 

It just literally won't load anything, I didn't want to buy a new mac but looks like I'm going to have to. 

My mac is Intel i5 2.3ghz, 16gb Ram, 2 X 500gb SSD drives. 

If its a new mac then I'll carry on using photoshop 2020 and just have to grit my teeth for apple to pillage me for some more money. 

Adobe Administrator

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16K Messages

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296.7K Points

1 y ago

@lukas_rauscher Did you try the solution here to remove the old CC Desktop app: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html if that doesn't work, connect with support here by clicking on the chat icon in the lower https://helpx.adobe.com/contact/help.html" target="_blank" rel="noopener noopener noreferrer">https://helpx.adobe.com/contact/help.html