Bren's profile

16 Messages

 • 

234 Points

Thu, Sep 17, 2020 7:05 PM

Closed

Photoshop: Crop tool overlay is unusable

Due to a total lack of response, I'm reposting tis; this time including an image by way of explanation.

 

Photoshop 2020; all versions since 21.2.

When using the crop tool, whenever I click on the mouse, a tightly packed grid appears over my image, rendering it virtually invisible.

This occurs regardless of how I have the overlay settings set then bizarrely, on certain images, it doesn't happen. 

Sadly the images taken using my Z7 or D7200 aren't among them and the crop tool is unusable.

Unfortunately, the option to add an image of the problem here is denied me as the "add picture" button seems not to be working. (Why am I not surprised?)

I'm currently having to use an old version of Photoshop (pre 21.1) to sidestep this problem.

Any help would be most appreciated.

 

Thanks.

Bren.

 

Accepted Solution

16 Messages

 • 

234 Points

1 y ago

Thanks Jeffrey,

Hope this helps.

Bear in mind, of course, that that info is taken from the old version of PS that I'm having to use.

 

Adobe Photoshop Version: 21.1.3 20200508.r.190 2020/05/08: 73760933ad5  x64

Number of Launches: 20

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.19041.292

System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX

Physical processor count: 4

Processor speed: 3093 MHz

Built-in memory: 16277 MB

Free memory: 10423 MB

Memory available to Photoshop: 14891 MB

Memory used by Photoshop: 70 %

ACP.local Status:

 - SDK Version: 1.26.5

 - Core Sync Status: Reachable and compatible

 - Core Sync Running: 4.3.60.8

 - Min Core Sync Required: 4.3.4.2

ACPL Cache Config: 

 

Manta Canvas: Disabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Disabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=0, left=1920, bottom=1080, right=3840

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.0"

glgpu[0].IsIntegratedGLGPU=1

glgpu[0].GLMemoryMB=2112

glgpu[0].GLName="Intel(R) HD Graphics"

glgpu[0].GLVendor="Intel"

glgpu[0].GLVendorID=32902

glgpu[0].GLDriverVersion="10.18.10.5129"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="Intel(R) HD Graphics 2500"

glgpu[0].GLRendererID=338

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll"

glgpu[0].GLDriverDate="20200121000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 10.18.10.5129"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[96]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

clgpu[0].CLPlatformVersion="1.2 "

clgpu[0].CLDeviceVersion="1.2 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=1400

clgpu[0].CLName="Intel(R) HD Graphics 2500"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[0].CLVendorID=32902

clgpu[0].CLDriverVersion="10.18.10.5129"

clgpu[0].CLBandwidth=1.57569e+10

clgpu[0].CLCompute=32.1844

License Type: Subscription

Serial number: 96040921808058378034

GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\

Temporary file path: C:\Users\44781\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  E:\, 1.82T, 1.53T free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

 

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   

   ACE.dll   ACE 2020/04/10-01:10:52   79.619068   79.619068

   AdbePM.dll   PatchMatch 2020/02/28:23:19:27   1.617906   1.617906

   AdobeLinguistic.dll   Adobe Linguisitc Library   14.0.0.0   

   AdobeOwl.dll   Adobe Owl   5.5.0   

   AdobePDFL.dll   PDFL 2020/04/06-10:07:07   79.368699   79.368699

   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.43.49128   

   AdobeSVGAGM.dll   AdobeSVGAGM   79.617294   79.617294

   AdobeXMP.dll   Adobe XMP Core 2020/02/13-01:07:22   79.164360   79.164360

   AdobeXMPFiles.dll   Adobe XMP Files 2020/02/13-01:07:22   79.164360   79.164360

   AdobeXMPScript.dll   Adobe XMP Script 2020/02/13-01:07:22   79.164360   79.164360

   adobe_caps.dll   Adobe CAPS   10,0,0,6   

   AGM.dll   AGM 2020/04/10-01:10:52   79.619068   79.619068

   ahclient.dll    AdobeHelp Dynamic Link Library   4.1.0.0   

   AIDE.dll   AIDE 2020/04/15-01:11:16   79.619251   79.619251

   ARE.dll   ARE 2020/04/10-01:10:52   79.619068   79.619068

   AXE8SharedExpat.dll   AXE8SharedExpat 2020/02/10-01:08:14   79.617265   79.617265

   AXEDOMCore.dll   AXEDOMCore 2020/02/10-01:08:14   79.617265   79.617265

   Bib.dll   BIB 2020/04/10-01:10:52   79.619068   79.619068

   BIBUtils.dll   BIBUtils 2020/04/10-01:10:52   79.619068   79.619068

   boost_date_time.dll   photoshopdva   12.1.0   

   boost_filesystem.dll   photoshopdva   12.1.0   

   boost_system.dll   photoshopdva   12.1.0   

   boost_threads.dll   photoshopdva   12.1.0   

   CoolType.dll   CoolType 2020/04/23-01:10:47   79.619589   79.619589

   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0   

   dnssd.dll   Bonjour   3,0,0,2   

   dvaaccelerate.dll   photoshopdva   12.1.0   

   dvaappsupport.dll   photoshopdva   12.1.0   

   dvaaudiodevice.dll   photoshopdva   12.1.0   

   dvacore.dll   photoshopdva   12.1.0   

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   

   dvamarshal.dll   photoshopdva   12.1.0   

   dvamediatypes.dll   photoshopdva   12.1.0   

   dvametadata.dll   photoshopdva   12.1.0   

   dvametadataapi.dll   photoshopdva   12.1.0   

   dvametadataui.dll   photoshopdva   12.1.0   

   dvaplayer.dll   photoshopdva   12.1.0   

   dvascripting.dll   photoshopdva   12.1.0   

   dvatransport.dll   photoshopdva   12.1.0   

   dvaui.dll   photoshopdva   12.1.0   

   dvaunittesting.dll   photoshopdva   12.1.0   

   dynamiclink.dll   photoshopdva   12.1.0   

   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2

   icucnv64.dll   International Components for Unicode    Build gtlib_12.0.24171   

   icudt64.dll   International Components for Unicode    Build gtlib_12.0.24171   

   icuuc64.dll   International Components for Unicode    Build gtlib_12.0.24171   

   igestep30.dll   IGES Reader   9.3.0.113   

   JP2KLib.dll   JP2KLib 2020/03/31-01:07:27   79.274719   79.274719

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   

   LogSession.dll   LogSession   8.1.0.43.49128   

   mediacoreif.dll   photoshopdva   12.1.0   

   MPS.dll   MPS 2020/04/04-01:09:16   79.618888   79.618888

   pdfsettings.dll   Adobe PDFSettings   1.07   

   Photoshop.dll   Adobe Photoshop 2020   21.1   

   Plugin.dll   Adobe Photoshop 2020   21.1   

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.4.0   

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.4.0.146   

   PSCloud.dll                                                   1.0.0.1   

   PSViews.dll   Adobe Photoshop 2020   21.1   

   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2

   SVGRE.dll   SVGRE   79.617294   79.617294

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   

   TfFontMgr.dll   FontMgr   9.3.0.113   

   TfKernel.dll   Kernel   9.3.0.113   

   TFKGEOM.dll   Kernel Geom   9.3.0.113   

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   

   VulcanControl.dll   Vulcan Application Control Library   5.6.1.39   

   VulcanMessage5.dll   Vulcan Message Library   5.6.1.39   

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   

   WRServices.dll   WRServices    Build 15.3.0.24640   15.3.0.24640

   wu3d.dll   U3D Writer   9.3.0.113   

   Unified Extensibility Platform  uxp-3.4.2.14

 

 

Required plug-ins:

 

   Accented Edges 21.1 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 21.1 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 21.1 - from the file “Filter Gallery.8bf”

   Average 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Average.8bf”

   Bas Relief 21.1 - from the file “Filter Gallery.8bf”

   BMP 21.1 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 12.4 - from the file “Camera Raw.8bi”

   Camera Raw Filter 12.4 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 21.1 - from the file “Filter Gallery.8bf”

   Charcoal 21.1 - from the file “Filter Gallery.8bf”

   Chrome 21.1 - from the file “Filter Gallery.8bf”

   Cineon 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Cineon.8bi”

   Clouds 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Clouds.8bf”

   Color Halftone 21.1 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 21.1 - from the file “Filter Gallery.8bf”

   Conté Crayon 21.1 - from the file “Filter Gallery.8bf”

   Craquelure 21.1 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 21.1 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 21.1 - from the file “Filter Gallery.8bf”

   Crystallize 21.1 - from the file “Standard MultiPlugin.8bf”

   Cutout 21.1 - from the file “Filter Gallery.8bf”

   Dark Strokes 21.1 - from the file “Filter Gallery.8bf”

   De-Interlace 21.1 - from the file “Standard MultiPlugin.8bf”

   Dicom 21.1 - from the file “Dicom.8bi”

   Difference Clouds 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Clouds.8bf”

   Diffuse Glow 21.1 - from the file “Filter Gallery.8bf”

   Displace 21.1 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 21.1 - from the file “Filter Gallery.8bf”

   Eazel Acquire 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “EazelAcquire.8ba”

   Entropy 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”

   Export Color Lookup Tables 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Export3DLUT.8be”

   Extrude 21.1 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “FastCore.8bx”

   Fibers 21.1 - from the file “Standard MultiPlugin.8bf”

   Film Grain 21.1 - from the file “Filter Gallery.8bf”

   Filter Gallery 21.1 - from the file “Filter Gallery.8bf”

   Fresco 21.1 - from the file “Filter Gallery.8bf”

   Glass 21.1 - from the file “Filter Gallery.8bf”

   Glowing Edges 21.1 - from the file “Filter Gallery.8bf”

   Grain 21.1 - from the file “Filter Gallery.8bf”

   Graphic Pen 21.1 - from the file “Filter Gallery.8bf”

   Halftone Pattern 21.1 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 21.1 - from the file “HDRMergeUI.8bf”

   HSB/HSL 21.1 - from the file “Standard MultiPlugin.8bf”

   IFF Format 21.1 - from the file “Standard MultiPlugin.8bf”

   IGES 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “U3D.8bi”

   Ink Outlines 21.1 - from the file “Filter Gallery.8bf”

   JPEG 2000 21.1 - from the file “JPEG2000.8bi”

   Kurtosis 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”

   Lens Blur 21.1 - from the file “Lens Blur.8bf”

   Lens Correction 21.1 - from the file “Lens Correction.8bf”

   Lens Flare 21.1 - from the file “Standard MultiPlugin.8bf”

   Liquify 21.1 - from the file “Liquify.8bf”

   Matlab Operation 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “ChannelPort.8bf”

   Maximum 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”

   Mean 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”

   Measurement Core 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “MeasurementCore.8me”

   Median 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”

   Mezzotint 21.1 - from the file “Standard MultiPlugin.8bf”

   Minimum 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”

   MMXCore Routines 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “MMXCore.8bx”

   Mosaic Tiles 21.1 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “MultiProcessor Support.8bx”

   Neon Glow 21.1 - from the file “Filter Gallery.8bf”

   Noiseware 5.0.3.1 - from the file “Noiseware64.8bf”

   Note Paper 21.1 - from the file “Filter Gallery.8bf”

   NTSC Colors 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “NTSC Colors.8bf”

   Ocean Ripple 21.1 - from the file “Filter Gallery.8bf”

   OpenEXR 21.1 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 21.1 - from the file “Filter Gallery.8bf”

   Palette Knife 21.1 - from the file “Filter Gallery.8bf”

   Patchwork 21.1 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 21.1 - from the file “Standard MultiPlugin.8bf”

   PCX 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “PCX.8bi”

   Photocopy 21.1 - from the file “Filter Gallery.8bf”

   Picture Package Filter 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “ChannelPort.8bf”

   Pinch 21.1 - from the file “Standard MultiPlugin.8bf”

   Pixar 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Pixar.8bi”

   Plaster 21.1 - from the file “Filter Gallery.8bf”

   Plastic Wrap 21.1 - from the file “Filter Gallery.8bf”

   Pointillize 21.1 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 21.1 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “PBM.8bi”

   Poster Edges 21.1 - from the file “Filter Gallery.8bf”

   PRC 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “U3D.8bi”

   Radial Blur 21.1 - from the file “Standard MultiPlugin.8bf”

   Radiance 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Radiance.8bi”

   Range 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”

   Render Color Lookup Grid 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Export3DLUT.8be”

   Reticulation 21.1 - from the file “Filter Gallery.8bf”

   Ripple 21.1 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 21.1 - from the file “Filter Gallery.8bf”

   Save for Web 21.1 - from the file “Save for Web.8be”

   ScriptingSupport 21.1 - from the file “ScriptingSupport.8li”

   Shake Reduction 21.1 - from the file “Shake Reduction.8bf”

   Shear 21.1 - from the file “Standard MultiPlugin.8bf”

   Skewness 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”

   Smart Blur 21.1 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 21.1 - from the file “Filter Gallery.8bf”

   Solarize 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “Solarize.8bf”

   Spaces 21.1 - from the file “Spaces.8li”

   Spatter 21.1 - from the file “Filter Gallery.8bf”

   Spherize 21.1 - from the file “Standard MultiPlugin.8bf”

   Sponge 21.1 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 21.1 - from the file “Filter Gallery.8bf”

   Stained Glass 21.1 - from the file “Filter Gallery.8bf”

   Stamp 21.1 - from the file “Filter Gallery.8bf”

   Standard Deviation 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”

   Sumi-e 21.1 - from the file “Filter Gallery.8bf”

   Summation 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”

   Targa 21.1 - from the file “Standard MultiPlugin.8bf”

   Texturizer 21.1 - from the file “Filter Gallery.8bf”

   Tiles 21.1 - from the file “Standard MultiPlugin.8bf”

   Topaz DeNoise AI 10.0 - from the file “tltopazdenoiseaips_x64.8bf”

   Torn Edges 21.1 - from the file “Filter Gallery.8bf”

   Twirl 21.1 - from the file “Standard MultiPlugin.8bf”

   U3D 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “U3D.8bi”

   Underpainting 21.1 - from the file “Filter Gallery.8bf”

   Vanishing Point 21.1 - from the file “VanishingPoint.8bf”

   Variance 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “statistics.8ba”

   Water Paper 21.1 - from the file “Filter Gallery.8bf”

   Watercolor 21.1 - from the file “Filter Gallery.8bf”

   Wave 21.1 - from the file “Standard MultiPlugin.8bf”

   WIA Support 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “WIASupport.8li”

   Wind 21.1 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 21.1 (20200508.r.190 2020/05/08: 73760933ad5) - from the file “WBMP.8bi”

   ZigZag 21.1 - from the file “Standard MultiPlugin.8bf”

 

Optional and third party plug-ins:

 

   Analog Efex Pro 2 2.0.12.12 - from the file “C:\Program Files\Google\Nik Collection\Analog Efex Pro 2\Analog Efex Pro 2 (64-Bit)\Analog Efex Pro 2.8bf”

   BackgroundFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Background.8bf”

   Color Efex Pro 4 4.3.24.12 - from the file “C:\Program Files\Google\Nik Collection\Color Efex Pro 4\Color Efex Pro 4 (64-Bit)\Color Efex Pro 4.8bf”

   Dfine 2 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Dfine2.8bf”

   FineStructuresFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\FineStructures.8bf”

   HDR Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”

   HotPixelsFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\HotPixels.8bf”

   Merge to HDR Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”

   Nik Collection Selective Tool 2.1.28 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\Google\Selective Tool\SelectivePalette.8li”

   ShadowsFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Shadows.8bf”

   Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3RPS.8bf”

   Sharpener Pro 3: (2) Output Sharpener 3.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3OS.8bf”

   Silver Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\Silver Efex Pro 2\Silver Efex Pro 2 (64-Bit)\Silver Efex Pro 2.8bf”

   SkinFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Skin.8bf”

   SkyFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Sky.8bf”

   StrongNoiseFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\StrongNoise.8bf”

   Viveza 2 2.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Viveza 2\Viveza 2 (64-Bit)\Viveza2.8bf”

 

Duplicate and Disabled plug-ins: NONE

 

 

Plug-ins that failed to load: NONE

 

Unified Extensibility Platform - Extensions:

 

   com.adobe.ccx.start  3.2.0.73 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.ccx.start\"

CDO: 1.62.3

        CmdN: 1.2.1

        CDP: 1.89.3

   com.adobe.photoshop.personalization  1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"

 

 

Extensions:

 

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\index.html”

   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”

   New Document  3.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.3.0\fnft.html?v=3.3.0.4”

   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\purchaseTypekit.html”

   Home  2.13.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.13.0\index.html?v=2.13.0.14”

   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\extensions\stock-panel-licensing\index.html”

   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\extensions\capture\capture.html”

   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

   Easy Panel 2  2.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\EasyPanel2 - CC Manual Install\index.html”

   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

 

Installed TWAIN devices: NONE

Employee

 • 

35 Messages

 • 

440 Points

Hi Bren. I work on the GPU team for Adobe. Looking at this log I can see that you are using a graphics card from 2012. We only support cards that are within the last 4 years. If you want to keep using this card I'd recommend to disable the GPU in preferences (photoshop > preferences > performance > use graphics processor off). However if you want to use GPU dependent features and UI you will need to upgrade your hardware. 

16 Messages

 • 

234 Points

1 y ago

Hi Guys,

The crop overlay has turned itself into a tight , multi coloured grid, so tight, in fact, that it's completely useless.

Please look here.

I've posted this in a previous thread and it would appear that I'm not the only one suffering this fate.

I'm currently having to use version
21.1.2 with the Graphics Processor turned on with the settings as below:


These are the only settings that will allow me to use any overlays without them turning into the unuseable tight grid.

That grid, incidentally, also applies itself as the default if I activate the grid overlay with any settings other than the above.

I've tried all of the subsequent updated versions and the tight grid cannot be got rid of under any circumstances.

In fact, it's not possible, in later versions, to set the Graphics Processor as above as the top two boxes are unchecked and greyed out.

Switching the Anti-alias guide box on or off in that situation makes no difference.

I'm paying enough for this software; I don't think that it's too much to ask that it should work properly.

I'm using Windows 10 Pro.; fully updated.

Help please.

Bren.
Note: This comment was created from a merged conversation originally titled Crop overlay not working correctly.

Adobe Administrator

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16K Messages

 • 

296.7K Points

1 y ago

Looks like you have "Use Graphics Processor" disabled. It should look like this if the GPU is enabled: 

 

16 Messages

 • 

234 Points

1 y ago

Thanks.

 

I think that it is something to do with the Graphics Processor but it's not affected by its being switched on or off. At least, not using the version of PS that I'm now forced to use.

 

Using an old version of PS, I can get it to work properly with the processor switched on and all the boxes checked.

 

However, if I update to anything later than V. 21.1.3; ie, 22 or later, al I get is the grid pattern in that image, regardless of whether the processor is switched on or not. 

 

Also, if I do switch it on, two of the checkboxes are greyed out.

 

If I could check them, by default they're unchecked, it might actually work as it's supposed to.

 

And which I'm paying for it to do.

 

 

Link to one of my earlier posts.

Adobe Administrator

 • 

16K Messages

 • 

296.7K Points

1 y ago

It's possibly driver related (old driver), or a conflict between two cards, or possibly stale prefs.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

 

Adobe Administrator

 • 

16K Messages

 • 

296.7K Points

1 y ago

I think I would try updating the driver: https://downloadcenter.intel.com/download/29802/Intel-Graphics-Driver-for-Windows-15-33-?product=81501 and reset your prefs by moving the Photoshop Settings folder out using these instructions: https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Just to confirm, you only have the integrated Intel graphics card and not a discrete card from AMD or NVIDIA? It's not showing the system info above, but if you have both, that could be source of conflict.

16 Messages

 • 

234 Points

Thanks Jeffrey,

I did, indeed, have an out of date driver but updating it has made no difference.

Also, I can confirm that I'm only using the integrated Intel graphics card that came with the machine.

Do you have any idea why the checkboxes in the Graphics Processor dialogue are greyed out in the later versions?

It's by checking/unchecking (I can't recall the actual sequence) that I'm able to get an older version of the software to work.

16 Messages

 • 

234 Points

Hello?

 

I'm still in need of some help please.

Adobe Administrator

 • 

16K Messages

 • 

296.7K Points

Did you also do the manual preference reset after updating the driver?

Sr. Product Manager, Adobe Digital Imaging

16 Messages

 • 

234 Points

Hi Jeffrey, 

Yes but it makes no difference.

As I ssid earlier, the settings to the Graphics processor affect the grid's display but in the later versions, they're greyed out.

16 Messages

 • 

234 Points

Hi again.

This evening, I installed the latest version (v.22) of Photoshop and in the new version, the crop overlay is finally working correctly.

Unfortunately, the programme refuses to close; none of the prompts work, instead, I get this:

Also, a couple of times, it froze at 0% when it tried to save an image.

I can live with it not closing: Task Manager does it for me but it's no use to me if it can't save edited images.

Also, the "space bar and drag" tool doesn't work. Instead, that window appears again.

Is it just an issue because the software's new or do I have yet another problem?

Help please.