paulriedel's profile

2 Messages

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200 Points

Wed, Jul 20, 2011 10:41 PM

Closed

Solved

Photoshop: CS4 Crashes when dragging layers in OS X 10.7 Lion

After upgrading to OS X Lion, Photoshop CS4 (11.0.2) crashes each time when dragging Layers in the simplest scenarios. Help!

Official Solution

77 Messages

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2.7K Points

10 y ago

It appears that something has changed in Lion that causes this failure in Photoshop CS4 on certain hardware configurations. We're working with Apple to investigate this issue.

At this point, the best recommendations are:
• Use the keyboard shortcut workaround ( Command + [ to move layer down, Command + ] to move layer up)
• Downgrade to Snow Leopard ( Mac OS X: How to reinstall a prior version: http://support.apple.com/kb/HT2597 )
• Upgrade to Photoshop CS5

Official Solution

Adobe Administrator

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197 Messages

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4.1K Points

10 y ago

I have also tested Uncheck "Automatic graphics switching" in the "Energy Saver" portion of System Preferences.

This looks to be a good solution as I have also stopped crashing.

I will communicate this information to Apple.



Marking this work around as "solved"

We will continue to work with Apple to fix the root problem.

8 Messages

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150 Points

10 y ago

Paul:

We did not encounter this during our CS4 Lion testing. However, we have a Photoshop QE team member that will be working with you shortly to determine a root cause.

Thanks for reporting this.

2 Messages

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70 Points

I have also had the same problem, I need photoshop every day for work, Please help!

11 Messages

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170 Points

10 y ago

Paul, I cannot reproduce the crash on my side. Could you please tell me more on your system, your files and or your workflow?! Do you get any crash report? Could you send me the crash report for investigate? You can send me email with the crash report and other information.

Thanks

4 Messages

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90 Points

10 y ago

Another problem that in Photoshop CS5, running on a processor intel i7 and a 8GB RAM and it's the latest iMac in the market, with all that when I installed OS X Lion today photo sop was all the time lagging giving me the "sand time" icon when I do any movement within the application. It had to run smoothly on Snow leopard. I don't know if this is connected but also in a game called "Assassin's Creed" I had some issues while playing like showing weird colors and the game became slow. Almost same as what happened with Photoshop.

2 Messages

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72 Points

10 y ago

I've got the same problem as Paul.

————————————————

I just switched to OSX Lion, with my CS4 Master Collection on it.

The computer :
MacBook Pro 17" (latest model) 2.2 Ghz Inter Core i7 - 8gb RAM - AMD Radeon HD 6750M 1024 MB

The Problem :
appears on a very simple & light Photoshop file, with few layers. when one is selected (in the LAYERS menu bar) to be dragged over another one on the list, Photoshop shut down immediately.

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1 Message

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62 Points

10 y ago

Try deleting the preference file. I had this issue until I reset the prefs

4 Messages

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90 Points

Where can I find that file?

2 Messages

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72 Points

Press & hold SHIFT+COMMAND+OPTION then clic on the Photoshop icon to start it. A pop-up window will ask you if you want to delete the preferences.

I tried this but the LAYERS problem is still there....

4 Messages

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90 Points

Worked! Thanks! The layers work fine with me. These are my specs:
Processor: 2.93 GHz Intel Core i7
Memory: 8 GB 1333 MHz DDR3
Graphics: ATI Radeon HD 5750 1024 MB

I don't know if your problem has anything to do with this but I find ur computer is similar to mine.

I hope you'll get the problem fixed, good luck :)

1 Message

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60 Points

This worked for me! Thanks!

11 Messages

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170 Points

10 y ago

Thank for all the information and the crash report submitted. And great that restoring the preference fix the problem.

15 Messages

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260 Points

10 y ago

I'm having an issue opening CS4...

http://feedback.photoshop.com/photosh... t_working_with_os_x_lion_powerpc_error

I tried the solution mentioned above to access the preferences file to force Lion to reevaluate which architecture, PowerPC or i386 to use but it again provided me with no answers other than the familiar "PowerPC not supported".

I tried to use the SHIFT+COMMAND+OPTION Click method on the task bar and within finder to no avail. Is there any other way to access the program preferences or would that even be a viable solution in my case?

Please help.

4 Messages

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90 Points

Did u hold SHIFT+COMMAND+OPTION and after that click on photoshop?

15 Messages

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260 Points

Yes...

Adobe Administrator

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197 Messages

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4.1K Points

I see this is has been started as a thread here.

http://feedback.photoshop.com/photosh...

As for the not launching problem. Remove your plugins and then try to launch. Does it launch? What happens if you launch in 32bit mode? Does PS launch? Right click on PS icon and choose get info. Then turn on 32 bit mode.

2 Messages

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192 Points

10 y ago

I have the same problem (Mac OS Lion, Photoshop CS5). I found out that it only happens on documents that contain at least one text layer with Lucida Grande Regular.

1 Message

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60 Points

10 y ago

+1 for crashing when moving layers in Lion. I am on a 15" Thunderbolt MBP 2.2gHz with 4GB Ram, with CS4 master collection. Very frustrating. Tried the preferences fix, did not seem to work.

8 Messages

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150 Points

10 y ago

We (Photoshop Team) will continue to investigate and follow up with your individually as needed. Thanks for your feedback.

2 Messages

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70 Points

10 y ago

I tried the preferences fix and still the same issue!

1 Message

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60 Points

10 y ago

Same Problem as Mhmood Zaidan...

1 Message

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60 Points

10 y ago

i have the same problem
crashing when moving layers in Lion (Photoshop Cs4)