anna_k_3426611's profile

2 Messages


92 Points

Tue, Jan 3, 2012 11:57 PM


Photoshop: CS5 trial won't launch

Hi, I have downloaded cs5 extended to try it out, but it doesn't seem to open on my new apple pro laptop?? can u tell me why it doesn't open?

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What is the best way to get help downloading, installing or activating my product?

15.1K Messages


195.8K Points

10 y ago

What error do you get?

And did it install without any problems?

What OS version are you using?

1 Message


64 Points

10 y ago

I'm having the same problem. When I download the assistant, I get the message "this application requires a version of Adobe AIR which cannot be found. Download latest from or contact author for updated version."

I have since downloaded the latest version of Adobe air. I've also restarted the computer and re-downloaded both Adobe Air and the Photoshop Assistant. This is the page where I was instructed to download the assistant, and then it would automatically run the photoshop trial:

I have a brand-new macbook pro. Thanks for any help you can offer!