acnxyz's profile

6 Messages

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140 Points

Tue, Feb 26, 2013 7:00 AM

Closed

Photoshop: CS6 brush size hotkeys randomly stop working.

When using Photoshop CS6 the bracket keys to change brush size will randomly stop working after doing something like choosing a new color. After searching this issue online it looks like it has been a noted bug in photoshop since CS5.

15.1K Messages

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195.8K Points

9年前

No, that isn't a known bug.

Do you have all the updates installed?

6 Messages

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140 Points

9年前

I have all the updates available (I have single license not cloud). My current version is 13.0.4 x64

My setup:
MacbookPro Retina
Wacom Intuos4 wireless (most recent driver -Feb2013)
OSX 10.8.2

If you google something like "photoshop brush size keys stop working" there are several threads over the last few years similar to this one:

http://www.polycount.com/forum/showth...

Thanks for the quick reply :)

15.1K Messages

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195.8K Points

Yes, for CS6 on MacOS - we're still trying to figure out the cause of that (and some other dropped events). The ones we've seen appear to be due to something outside the app causing the event target to be mis-set, but we still aren't sure what is causing it (may be an OS bug, may be a browser bug, could be our bug but it's bloody inconsistent for an app bug).

For CS5 and Windows - very few reports, mostly resolved as user error: keyboard switches (as the polycount user found), triggering third party utilities, switching apps, etc.

6 Messages

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140 Points

I've noticed other hotkeys randomly not responding on occasion recently too. Actually just now I was using R to rotate canvas and was unable to switch back to B for brush for a minute or so. I could still paint and do anything else no problem, but the hotkeys wouldn't respond.

For now I've set the Ctrl+Option brush size hotkey to my Wacom pen button as a workaround, but something with hotkeys in CS6 seems off.

Hope this can be resolved, Thanks again.

1 Message

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50 Points

I've found an awkward but consistent workaround for this is to press the space bar & (in my case, with a Wacom) touch the tablet to effectively "invoke" the hand tool & that clears the frozen tool which, in my case, is anything I'm trying to use - brush, smudge, clone, brush size keys, x to swap colours, healing brush, etc. etc. etc.

Adobe Administrator

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3.5K Messages

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53K Points

9年前

What sort of mouse, trackball, and/or keyboard are you using? Anything third party or unusual? Are you running any supporting apps for such devices? I've seen this happen before and usually cuz a stylus or other device has some setting which is intercepting the PS commands.

Thanks,
David

6 Messages

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140 Points

9年前

Hi David,

I am running on a 15" MacbookPro retina with just the default keyboard and trackpad. I am using a Wacom Intuos4 wireless tablet with the latest driver (Feb 2013). I have restarted and reset photoshop prefs a couple times and still had the issue with random non-responsive hotkeys.

OSX 10.8.2
16GB RAM

Thanks for the help,
Andrew

Adobe Administrator

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3.5K Messages

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53K Points

Howdy Andrew,

I would be willing to bet it's your Wacom tablet; I've seen this before. There's a couple of commands which intercept keyboard input. You can access them under your System Preferences. If you'd like, I can do a web-hosted conference and walk you through it. Just let me know.

Thanks,
David

6 Messages

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140 Points

I just realized I have japanese input enabled, would that make a difference? Yeah, whenever you are able I would definitely appreciate it if you could point me to the preferences to change or show me through a web-hosted conference. Thanks!

Adobe Administrator

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3.5K Messages

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53K Points

If you have Japanese input enabled, then that's where your problem is. The OS reports a keystroke and we act on it. The shortcuts are based on US keys in the English app.

Thanks,
David

6 Messages

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140 Points

it wasn't active when I was having problems (just in the top toolbar). I have turned it all the way off and will try again for a while to see how it behaves. Hopefully this helps. :)

59 Messages

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1K Points

8年前

I've had this problem on MAC and PC computers across various OS's, for at least the past 5-7 years. It is a known bug because I have worked closely with all levels of Adobe support right up to the engineering team in California to resolve this bug.

My conclusion is that it's a bug in my Wacom Intuos 3 tablet, it doesn't happen when my newer tablet is connected. I've also worked extensively with Wacom to resolve this bug but their answer has been to suggest I just keep buying new tablets from them.

Let us know if you are running an Intuos tablet.

4 Messages

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92 Points

I have had the same bug but wasn't using a Wacom. it happens on all computers that I have been using. even ones where I haven't installed any third party filters or plug-ins..

1 Message

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60 Points

7年前

i think it's a problem with the way photoshop handles keyboard input, in the edit keyboard shortcut i tried to delete and add the shortcut again, but photoshop tells me that the key combination Opt+[key] is not a valid shortcut, this happens with any combination keys, maybe a miscommunication between the OS and photoshop ?????

Adobe Administrator

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16K Messages

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296.7K Points

7年前

If you're on a Mac, do you have this plug-in installed?

http://helpx.adobe.com/photoshop/kb/p...

If not, install it and let us know if the problem goes away.

1 Message

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62 Points

I just came across this thread as I had the same issue using my Wacom Intuos 3 with CS6 on a Mac - the plugin worked a treat. Thanks.

59 Messages

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1K Points

7年前

I have this problem on MAC, Windows 7, and had it on Windows XP. It's been there since at least PS CS3 and is still there on PS CC.

The only common denominator is a Wacom Intuos 3, and Wacom Bamboo Create.

2 Messages

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90 Points

7年前

This might sound crazy, but if on a PC, Try switching the keyboard input language. I was just having this problem with my keyboard in Canadian Multi-lingual Standard. I don't seem to have this problem when in US English. It started to work again after I changed it. Might not be the problem, but it worked for me!

Running PS CC on Windows 8 with a Wacom Bamboo Create.

Adobe Administrator

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3.5K Messages

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53K Points

Thanks for sharing this info, Rebecca. I'm curious, however, as to the solution. The Canadian multilingual keyboard uses basically the same layout as the US English QWERTY keyboard with various punctuation keys swapped for accented characters (and a couple dead-key combos). So, my question then is when you're working in Photoshop and set to the Canadian keyboard, are the keys you're pressing giving you the correct results when the Wacom tablet is NOT connected?

Thanks,
David

2 Messages

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90 Points

Hi David,

Upon unplugging my tablet, switching to the CMS keyboard and trying to use the bracket keys to re-size the brush, I have learned that they are still dead. I believe it is because the hotkey is mapped to the bracket keys and when in the CMS keyboard, the keys on the keyboard are no longer stand for the bracket symbol and are instead, ^^ and ç. Hope you can see those.

So short answer, no, they are not. :)

~Rebecca

Adobe Administrator

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3.5K Messages

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53K Points

Hi Rebecca,

Ah, now I got you.  Okay, then Photoshop *IS* behaving correctly.  The application ONLY accepts the key-combos of the language in question.  As a result, if you're running the CMS keyboard, you need to press the [ and ] keys if you want the bracket-based shortcuts.  This is an important distinction as PS supports 26 different languages, many with multiple, "standard" keyboard layouts; we need to respect the OS-level keys.  Now, that said, you can always customize your keyboard shortcuts via Edit > Keyboard Shortcuts and choosing Tools then searching for the brush hotkeys.

Hope that helps,
David

p.s. -- that the behavior changed upon unplugging the tablet points to a problem with its compatibility.

1 Message

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62 Points

I had my keyboard set to Canadian, switching to US fixed this issue! Thanks.

1 Message

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60 Points

I had my green keys = french quick keys enabled. I finally figured out how to switch back to normal keys now it work fine.   to switch back for me was "left control + right shift". I had to press shift twice because it toggles between two different versions.

59 Messages

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1K Points

7年前

Rebecca, I'm in Canada so that could be the problem. Thanks for the suggestion. I really dislike switching the keyboard to USA settings though, we beat them in our war.

1 Message

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80 Points

7年前

I found the solution on Window's 10. If you press the Windows key and space you switch Keyboards. For me this was the case. I right clicked and went into language properties then removed the Canadian QWERTY keyboard. Now I have no issues if I accidentally press Windows Space. Hopefully this works for you all.

Cheers.

2 Messages

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72 Points

Thank you!!! I struggled for over half an hour with this and you nailed the fix!

1 Message

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60 Points

7年前

I still get this EVERY time I work in photoshop. Using CC 2014

Adobe Administrator

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3.5K Messages

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53K Points

Hi Desmond,

Can you tell us about your setup?  What OS are you running on?  Which language?  Which physical keyboard are you using (English)?  Which virtual keyboard layout are you using?  Are you using a tablet?  If you click About Photoshop, what specific version are you running?

I'm asking all these questions because the fix is solved for nearly everyone and experience shows that there is probably at least one more non-novel factor involved here.  To figure it out, we have to run it down.

Thanks,
David

1 Message

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60 Points

Its SO EASY! change keyboard input language to english and it will work. LOL

Adobe Administrator

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3.5K Messages

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53K Points

Yes.  If you're running the English version of the app, then yes, you need to have an English keyboard for the shortcuts to work.  If you're running the French version of the app, then you need the French keyboard for the shortcuts to work.  Since all these shortcuts are customizable, we record the actual character and NOT the location.

David

4 Messages

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90 Points

You don't understand lol

I change language to fix the problem. I only use English never any other language Thai was just a language I added to resolve the problem when someone told me that this would work

Adobe Administrator

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3.5K Messages

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53K Points

Yeah, I hear you.  That's actually NOT how the function works, so there's almost certainly another app or even piece of hardware periodically interfering.  Tablets are a common culprit as are non-standard keyboards or layouts.  If switching to Thai and then back solves the problem, that actually is pretty compelling evidence that you have the issue I'm describing.

Does that make sense?

1 Message

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84 Points

5年前

Downgrade previous gen Wacom driver: MacOSX 6.3.21-8 to resolve Brush resize and hardness with Ctrl + Alt.
http://www.wacom.com/en/support/produ...

1 Message

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80 Points

4年前

Had this issue. I also use a Wacom tablet and had this issue with the tablet, but right now I'm using just a keyboard without the tablet plugged in. Turns out the issue was the keyboard I currently had enabled; it was Canadian Multilingual Standard, rather than US. So my square brackets, while they'd type out normally everywhere else, in photoshop they were showing up as a ^ and a Ç. Only learned this because I went into Photoshop Edit > Keyboard Shortcuts and tried to change the shortcut to something else, and when I typed the square brackets, it did that.

So the fix (Windows): Control Panel > Clock, Language, and Region/Change keyboards or other inputs methods > Keyboards and Languages > Change keyboard... > choose a US keyboard.

Or if you see a little keyboard in your task bar, click on it and quickly change it without going through all those steps.

I'm willing to bet that, when I plug my tablet in, I won't have this issue with the tablet either anymore.

EDIT: After changing the keyboard, it somehow switched again. Probably the best course of action is just removing all keyboards you have, other than the US keyboard. Will update if anything else funky happens.

Adobe Administrator

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3.5K Messages

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53K Points

Howdy Lisa,

Thank you very much for your info and update.  There is a shortcut for switching the virtual keyboard on both Mac and Win.  I think a lot of users hit it on accident, don't realize it, and then are concerned when their shortcuts quit working.

Have a great weekend,
David

3 Messages

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102 Points

4年前

Im using win 10 and updated photoshop 
driver is the latest, when i use my brush size shortcut key, it goes to eyedropper(color pick), i try reinstall back the previous version wacom driver but still doesnt work. HELP