rosacreative's profile

2 Messages

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172 Points

Thu, Jul 5, 2012 9:55 PM

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Photoshop CS6: Text corruption/reordering

I am having the same issue that was occurring in Photoshop CS6 Beta as reported by various members here: http://forums.adobe.com/message/4340725

Was there ever a fix to this bug? I'm no longer on Beta and am experiencing the text corruption issue. When I click to edit my text, it changes it to completely different text, which forces me to recreate all of the text.

Official Solution

Employee

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46 Messages

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906 Points

9 y ago

We created new tech doc along with solutions, please visit:
http://helpx.adobe.com/photoshop/kb/t...

15.1K Messages

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195.8K Points

9 y ago

There's a discussion of it on the user forums -- it took a while to get a repeatable example and narrow down the cause (most files were corrupted before we got them), but we did receive some, and the text engineers are working on it (or will resume after the July holiday).

1 Message

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62 Points

9 y ago

Hi all,
I've got the same issue. Have there been any advances on a fix for this? I was forced to recreate a text-heavy photoshop document in CS5 at the last minute for a very large client. Much stress. Just wish it was solved at the Beta stage...

15.1K Messages

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195.8K Points

Again, the text engineers are working on it.
Yes, we wish it had been identified sooner and we'd gotten the example files we needed sooner - but it didn't work out that way.

86 Messages

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1.1K Points

Clearly that's not an excuse. Even if you couldn't reproduce the bug, you had a lot of reports, yet Adobe still decided to push the release. Who cares if a product is broken and customers get mad and frustrated, as long as they buy it, right?

86 Messages

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1.1K Points

9 y ago

Happens to me as well, but slightly differently. It doesn't swap texts,
but rather changes aligning for most of the text fields.

Also, sometimes (and I mean most of the times) when I type text, the caret gets stuck at the beginning of the line and the letters start to appear to the right of it, while the punctuation symbols and other special symbols (@#$%^, etc) -- to the left.

So, when I type: "Hello, world! Call us @", I get "@!, Hello world Call us". Sometimes it stays that way, but sometimes if I put some letters or numbers after those special symbols/punctuations, the text fixes itself. But the caret still remains at the beginning of the line.

Happens to both old files and new. Restarting Photoshop doesn't help. Rebooting computer helps only sometimes.

-
Mac OS X 10.7.4

86 Messages

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1.1K Points

Forgot to mention: it also happens if you copy-paste text. The symbols still get reordered.

15.1K Messages

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195.8K Points

After the file has gotten corrupted, anything that forces the text to re-rasterize will show the corruption. As I understand it, the corruption could affect the text itself, the styles, the paragraph/character settings, etc.
The good news is that the text engineers are working on this.

Adobe Administrator

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3.5K Messages

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53K Points

What you're describing sounds more like your input method thinks that you're doing right-to-left. The symbols you are indicating are "weak" and would behave this way under those conditions. Are you running any special keyboard or Arabic/Farsi/Hebrew-enabled applications or utilities?

86 Messages

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1.1K Points

David, no I don't have any special keyboard utilities running. I only have Russian keyboard layout as a secondary one on my system. But this thing happens regardless of what layout is active.

Adobe Administrator

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3.5K Messages

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53K Points

That's really odd. Is all your hardware Apple equipment? Can you get this reliably? Could you demo this for me over the web? I'd like to get to the bottom of this problem for you.

2 Messages

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72 Points

9 y ago

I have a file that is built from Legacy sources. I'm unsure which version the file originates from, it could be from as far back as CS2, but has recently been modified using CS6, CS5, and CS4.

The Problem:
In this file when a text field is opened for modification switching from pre-rendered vector text and reading out of the table into which the source is stored, there is a frame shift of sorts. That is to say it reloads the text incorrectly with another entry somewhere else in the file. Since there are multiple layers that are alphabetized there is no real way for me to determine the method in which it shifts because I assume the shift is linear but I dont know the order of layer creation so I cant trace it. The text fields are still operable and can be modified afterwards but never successfully edited correctly. If I make a typo in text and want to modify it, or even its style via the T key the content resets to the shifted value and not the currently displayed / rendered value.

This problem is persistent through saves and through format changes. I've attempted to fix the error through saving in Adobe PDF to no avail. Previously one of our designers fixed the issue somehow and now it has resurfaced after I saved the file.

My version is CS6, my fellow designers use CS4 and CS5. We're fractured because I had to purchase the full suite again recently for Video editing where they only do print / web graphics. Soon we'll all be on the same version. However the problem persists across ALL versions after it has instantiated.

I can provide the file as an example if need be.

This reply was created from a merged topic originally titled
Legacy file / Source text vs Render text mismatch BUG.

2 Messages

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72 Points

9 y ago

Same issue.

ADOBE --- You've known about this for months. Do you not respect or care about your customers enough to at least give us updates on the problem?

Stop being a jerk and help the people that line your pockets with money.

15.1K Messages

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195.8K Points

It was fixed in the 13.0.1 update. With 13.0.1, new corruption should not be happening.

But the files corrupted in 13.0.0 cannot be fixed, except by manually rearranging layers (too much information was lost when they got reordered by a bug).

2 Messages

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72 Points

This is still happening to me on documents which were fine before. Just stared happening again this morning.

I am running 13.0.1

15.1K Messages

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195.8K Points

Was this with a brand new file? Or with a file that was previously saved by 13.0.0?

2 Messages

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70 Points

9 y ago

Still no fix??!!

Adobe Administrator

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3.5K Messages

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53K Points

Have you installed the 13.0.1 patch? That should prevent any new instances of file corruption. If a file has already been corrupted, the problem might return, but files created with the 13.0.1 release should be fine.

Thanks,
David

2 Messages

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70 Points

But I have still have to fix all my old files I've created and that's not ok. Isn't there a way to copy layers to a new file or workaround by opening in CS5.5 and saving it there?

1 Message

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60 Points

9 y ago

Was just told by Adobe support online, after allowing them to see the same problem by sharing my screen view with them, that because I am able to open a new file and create text using Adobe fonts, that Photoshop is "acting as expected" and that I should contact the manufacturers of any 3rd party fonts I am using to find a solution. Because this is "file specific" they could not be of assistance. Furious would be an understatement. It has been months. Fix this.

2 Messages

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60 Points

9 y ago

Hi everybody,

I was working today with my colleagues in the office trying to find a fix for the type tool issue because some of our files became corrupted.

After some mind mashing and a few tries i found a solution that seems to work and the reordering of the text gets back to normal without loosing the type in text.

To fix this you can try the following :

1.Go to Type > Panels > Paragraph Styles panel.
2.From the list delete the style "Basic Paragraph +". Use the dropdown options from the panel’s upper right corner, and choose Delete Style.
3.Then select one of the “bad” texts, go to Window > Paragraph dropdown menu, and Reset Paragraph.

This should fix the issue and after save the problem does not appea any more.

Happy photoshoping.

Florin Totea
florin@minkblink.com

2 Messages

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60 Points

9 y ago

Hi everybody,

I was working today with my colleagues in the office trying to find a fix for the type tool issue because some of our files became corrupted.

After some mind mashing and a few tries i found a solution that seems to work and the reordering of the text gets back to normal without loosing the type in text.

To fix this you can try the following :

1.Go to Type > Panels > Paragraph Styles panel.
2.From the list delete the style "Basic Paragraph +". Use the dropdown options from the panel’s upper right corner, and choose Delete Style.
3.Then select one of the “bad” texts, go to Window > Paragraph dropdown menu, and Reset Paragraph.

This should fix the issue and after save the problem does not appea any more.

Happy photoshoping.

Florin Totea
florin@minkblink.com

2 Messages

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72 Points

9 y ago

Why I didnt even realize Photoshop had Paragraph / Character styles. Well that will be useful...

1 Message

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62 Points

9 y ago

Never seen anything like this before! Type characteristics are suddenly changing to another type layer when clicking in them.
After opening a previously worked on document, suddenly when I click in a typebox/layer it changes the actual copy and attributes to another typebox/layer in the document!
HELP!

This reply was created from a merged topic originally titled
Photoshop text layers changing.

Adobe Administrator

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3.5K Messages

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53K Points

Howdy Gregg,

There was a known bug in Photoshop CS6 which caused corruption of text layers. The latest patcher, however, solves the problem. Unfortunately, once corrupted, a file needs to be reconstructed to ensure the corruption does not continue.

First follow this link and make sure your machine is "clean": http://helpx.adobe.com/photoshop/kb/t...

Then, the solution posted by Florin might hopefully allow you to fairly quickly rebuild your document. Unfortunately, we have not tested that process internally, so we cannot guarantee it works.

Please keep in mind, however, that what we have verified is that normally once corrupted, all the type layers in a given document need to be completely rebuilt (NOT copied or drag-and-dropped) from scratch to ensure the problem does not return. Perhaps the use of type styles and resetting the type attributes obviates the need for complete reconstruction, but we only have empirical data along those lines. Sorry!

Hope this helps,
Thanks,
David

1 Message

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80 Points

9 y ago

Oh, well. Fixed this today. Actually by accident - but it worked for me!

Windows -> Paragraph.

Then select Left to Right Paragraph direction.

Worked right away.

Adobe Administrator

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3.5K Messages

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53K Points

9 y ago

Howdy Troels,

If you are seeing that display in your paragraph panel, then you are using the Middle Eastern text engine by default. As a result, it is not a visible option for most users. I'm actually VERY surprised that it had any effect on the problem.

Thanks,
David

1 Message

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64 Points

9 y ago

This Middle Eastern trick worked for me.

I needed to switch to Middle Eastern Features in
Type -> Language Options

Then switch the Paragraph direction as Troels shows above, then switch back to Default Features again in the Language Options dropdown.

Thanks!