artofwalls40000's profile

22 Messages

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326 Points

Thu, Oct 22, 2020 12:16 AM

Closed

Photoshop: Doesn't render the interface completely and constant program errors

I have a Sony Vaio laptop i5 with Windows 10 and a dual Intel graphics/AMD Radeon 6600M and 6700M Series GPU.

I have been using Photoshop perfectly for years but a few days ago, after upgrading to Photoshop 2021, I have a series of failures that make impossible the use of the program.

 

Most noticeable is the interface renders only partially. I can't see the upper bar (Ps icon, menu headers and minimize, restore and close buttons). I can't also see the tabs of documents opened or the tabs of the panels, only the content.

 

Also I get an unespecified program error for almost every action I try.

 

I thought there was a problem with the graphic drivers so I downloaded the latest Catalyst drivers from AMD and also the beta Crimson drivers, but no way. I tried not using the Radeon GPU in the preferences of Photoshop and also in the Catalyst control center but no difference (or worse)

 

So I tried a FULL CLEAN WINDOWS 10 reinstall. So I installed Windows 10 and then Photoshop, nothing more. Now the problem is even worse. I can't open a file. I get the dialog asking me if I want to use the colour profile of the picture and then the program error. If I try to create a new document, I also get the program error. If I try to CLOSE the program, I also get the program error so I have to kill the task.

 

Menu headers are not visible but I can click where they are supposed to be and the menu opens. also the upper right buttons seem to be clickable despite they are not visible.

Here is a sreenshot of the error I get for almost everything and a screenshot of the start screen where you can see the empty upper bar. Unfotunately I can't get a screenshot of the program interface because I can not get there anymore.

Official Solution

Adobe Administrator

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16K Messages

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296.7K Points

1 y ago

Photoshop's GPU requirements have increased for 22.0. Try the solutions here: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

If your card is not supported you may need to upgrade your graphics card.

Both of these cards are unsupported: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html#Unsupportedgraphicscards

GPU1: AMD Radeon 6600M and 6700M series (scores 299)

GPU2: Intel(R) HD Graphics 3000 (scores a 268)

https://www.videocardbenchmark.net/directCompute.html 

22 Messages

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326 Points

But Photoshop 21 was working coŕrectly usin my Radeon for GPU acceleration less than two weeks ago and now it is not working! I konw because I downgraded Photoshop back to 21.2.2 and the same problems appear here now but it was working perfectly two weeks ago.

I think the problem is in the Intel driver. It is installed and updated by Windows and the problem appeared after the recent Windows update.

Adobe Administrator

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16K Messages

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296.7K Points

Photoshop's GPU requirements have increased for 22.0. That is why 21 may still work.

Sr. Product Manager, Adobe Digital Imaging

22 Messages

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326 Points

But it doesn't work. It was working but now it shows the same symptoms that 22 shows

Adobe Administrator

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300 Messages

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3.9K Points

1 y ago

Photoshop is using more GPU than ever before, and it might be beyond the limits of what your cards from 2012 are capable of. You can always drop back to the previous version and if all goes well, I suspect your GPU could be the issue, and not a more fundamental system problem.

If you have it attached to an external monitor, does it act just as bad as if you just use the built in display? What kind of external monitor do you have? As it turns out, larger monitors increase the demands on the GPU, as well, and the combination of underpowered GPU/large monitor/more modern GPU architecture going on in Photoshop could be all working against that hardware setup.

22 Messages

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326 Points

Just a week ago, Photoshop 2020 was working perfectly on this laptop. I don't have an external monitor connected, just the laptop 1920x1080 screen.

How can I drop back to Ps2020?

22 Messages

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326 Points

@mark_dahm

Well, this is pretty weird... I managed to install Photoshop 2020, not the latest version of it but ver 21.2.2 from August, a version that was running properly. Now it has the same behavior than Ps 2021!

Same symthoms: Interface is only partially rendered and GPU features like canvas rotation or dynamic zoom don't work despite the preferences indicate the program to use the GPU.

It was working and now it doesn't work. I'm sure the GPU drivers are not the problem because they have not changed since 2015. Maybe it was the recent Windows 10 update? I can't find any other explanation.

(edited)

Adobe Administrator

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300 Messages

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3.9K Points

Well, that is interesting new info. Geez, not sure how brave you might be to try a Windows rollback; as I said, operating systems are also moving forward with GPUs and leaving older hardware behind in the process, so it doesn't sound out of the question.

22 Messages

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326 Points

I'm not sure if I can do a Windows rollback. I reinstalled Windows 10 with a pendrive loaded with the latest version so there are no restore points to roll back. I don't know if it is possible to install an older version of Windows 10 in these conditions or where to obtain it. (older meaning here just one month ago 😓)

I could also roll back to Windows 7 with the original installation disk of the computer 🤦‍♂️

22 Messages

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326 Points

1 y ago

Update:

I changed in Catalyst control panel the use of GPU for Photoshop from "High performance" (use of Radeon GPU) to "energy saving" (use of Intel integrated graphics) and now Photoshop works!

Well, if that can be called "work". Without GPU, Photoshop is a pain in the ass. No canvas rotation, even a simple pan of the image is laggy and a lot more inconvenients.

While in "energy saving" mode, I managed to remove the welcome screen so the program starts right into the work space. Then I put it back in "high performance" and run it again. It still fails but at least it allowed me to take a screenshot of the disappearing interface (It also allowed me to load a picture):

Adobe Administrator

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300 Messages

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3.9K Points

Those settings appeared in Photoshop as newer GPUs started shipping with more powerful capabilities, but older GPUs couldn't support those new features. Switching them off in Ps protected the app from trying to do more than what that GPU could handle.

As you can see, Ps is relying on a more powerful API to handle those features like zooming and rotation, so when that switch is off, those features are gone.

If you click on the three dots to the right of the Photoshop app in the Creative Cloud Desktop app, you can view and install other versions of Photoshop; you can also install and run them side by side (though I don't recommend running them at the same time).

That card will increasingly show its age as more processing-heavy applications shift to utilize more of the GPU. Operating system vendors are making hard switches off older GPU architecture in order to provide more robust performance, and that does leave the older hardware sort of out in the cold. 

The reason that Photoshop 22 is behaving differently than previous versions is that we need to make a similar shift to newer hardware assumptions in order to get the performance improvements that we know our customers also value. Unfortunately at the cost of supporting the older hardware.

22 Messages

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326 Points

Switching the GPU off in Photoshop preferences doesn't make a difference. The only way to run Photoshop "normally" is using the Catalyst Control Center outside Photoshop to set Photoshop to use only the Intel integrated Graphics. So maybe something is not working well inside Photoshop after all because switching the GPU off in Photoshop preferences doesn't work properly.

Also, despite the GPU is old, it can run without problem GPU hungry programs like Fusion360 or 3D StudioMax 2020 and can play many 3D games and Unreal Engine demos without much problem. The GPU has been able to do a simple image panning in Photoshop until last week.

The fact that Photoshop 21.2.2 is experiencing now the same problem indicates that the problem is outside Photoshop but the fact that many other graphic programs are still running without problems may indicate that something is wrong in the way Photoshop is trying to use old GPUs.

Today I started Photoshop 2020 and all the parts of the interface that failed to render appeared in white instead of grey (except for the menu bar):

and, as you can see, Photoshop doesnt even gives the option to use the GPU or not:

(edited)

22 Messages

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326 Points

1 y ago

Full specs of my system are:

Sony Vaio laptop

Windows 10 64 bit

Intel core i5-2450M CPU @ 2.50GHz

8GB DDR3 RAM

GPU1: AMD Radeon 6600M and 6700M series

GPU2: Intel(R) HD Graphics 3000

22 Messages

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326 Points

1 y ago

OK, this is more weird every time.

After the recent updates on Photoshop from Adobe, now Photoshop runs in my laptop and uses the GPU! you can pan at great speed, you can rotate the canvas, use 3D, filters that use GPU like blur....

BUT the interface is still incorrectly rendered! It is still the same as in the first picture I posted. Parts of the user interface are not drawn but they work if you click where they should be.

It is very difficult to use the program this way despite all functionalities of it are working, so this proves my GPU is enough since it can do tasks much more GPU demanding than the simple drawing of the UI.