A

4 Messages

 • 

104 Points

Tue, Aug 17, 2021 5:01 PM

Closed

Photoshop Ghosting Background

PSD 22.5.0

MAC OS Catalina 10.15.7

Official Solution

Adobe Administrator

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16K Messages

 • 

296.7K Points

5分前

Try this: Deactivate Native Canvas under Preferences > Tech Preview.

Restart Photoshop.

Updating to Big Sur should also fix this. (It has updated drivers that 10.15 won't get)

(edited)

10 Messages

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180 Points

@JeffreyTranberry I already went back to the older version, but thanks. I may update again and give it a try.

3 Messages

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80 Points

OMG! Thank Jeff the Deactivate Native Canvas under Preferences worked I didn't have to update to Big Sur. Thanks again I really appreciate your quick response.

1 Message

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60 Points

I'm experiencing the same problem with Intel HD Graphics 4600 on an Intel Core i5-4310M (Windows 10 Pro 21H1). Deactivate Native Canvas seems to have solved the issue.

10 Messages

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180 Points

5分前

When opening documents in the newest version of Photoshop (22.5 as of this writing) documents open with Home menu still in background. Zooming document causes infinite mirror effect. (Please see picture below)

Note: This comment was created from a merged conversation originally titled Open Document Display Error (Update 22.5)

2 Messages

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60 Points

Same!
How do you fix it? I need to use photoshop for work. I'll get fired.

10 Messages

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180 Points

5分前

Having same exact issue, along with the home menu being in the background after opening document. I posted another thread about this around same time as you. 

10 Messages

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180 Points

5分前

Also, current workaround for me was to revert to former version of Photoshop.

Adobe Administrator

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16K Messages

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296.7K Points

5分前

I'm not able to repro.

If you restore your preferences using this manual method does it work correctly?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

If not, it may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Adobe Administrator

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16K Messages

 • 

296.7K Points

@Stephen Joyner

Try this: Deactivate Native Canvas under Preferences > Tech Preview.

Restart Photoshop

Sr. Product Manager, Adobe Digital Imaging

4 Messages

 • 

104 Points

5分前

Thx guys! Very nice to know I am not alone in this frustrating issue!

Jeffrey - I tried to restore preferences as you suggested but still having same issue so, I am trying to copy-paste my system info but it doesn't allow more than 30000 characters. Could you please let me know which part of the system info do you need so I can juts copy-paste that segment and not the whole thing?

Thanks again!

Anabel

Adobe Administrator

 • 

16K Messages

 • 

296.7K Points

@alorenzo_18 The first section before it starts talking about "Installed Components"

Sr. Product Manager, Adobe Digital Imaging

4 Messages

 • 

104 Points

Adobe Photoshop Version: 22.5.0 20210809.r.384 ce617de  x64 Number of Launches: 0 Operating System: Mac OS 10.15.7 System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 8 Logical processor count: 16 Processor speed: 2400 MHz Built-in memory: 65536 MB Free memory: 39271 MB Memory available to Photoshop: 59940 MB Memory used by Photoshop: 70 % SAM SDK Version: 2.0.0-main.779 ACP.local Status:  - SDK Version: 1.48.0  - Core Sync Status: Reachable and compatible  - Core Sync Running: 4.16.0.22  - Min Core Sync Required: 4.3.28.24 Live Edit Client SDK Version: 3.82.01 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium TextComposer: Latin  ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             1
isGPUCapable:          1
GPUName:               AMD Radeon Pro 5600M
GPUVendor:             AMD
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                 8,573 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              1
Display: 1   Display Bounds: top=0, left=0, bottom=1440, right=2560   High DPI Monitor   Main Display Display: 2   Display Bounds: top=0, left=-1792, bottom=1120, right=0   High DPI Monitor  ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[0 ms]
  Start RunAllAPIs

[0 ms]
  "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/MacOS/sniffer" -baseTimeMS=1664543 -comment=Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64

[272 ms]
  Start sniffer 2021-08-17 12:17:17
  # Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64
  sniffer -baseTimeMS=1664543 -comment=Photoshop Version: Adobe Photoshop 22.5.0 20210809.r.384 ce617de x64
  
  {13 ms}
  Start platform native
    # displays:                   2
    Display 0
      Display:                      458627611
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
      Dimensions:                   (5,120 2,880)
      Physical size:                (599.3 340.242)
      Pixel size:                   (0.117051 0.11814)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=AMD Radeon Pro 5600M index=0 preferred=1)
    
    Display 1
      Display:                      69734662
      Main:                         FALSE
      Built in:                     TRUE
      Stereo:                       FALSE
      Bounds:                       ((-1,792 0) -> (0 1,120), w=1,792, h=1,120)
      Dimensions:                   (3,584 2,240)
      Physical size:                (344.824 214.702)
      Pixel size:                   (0.0962121 0.0958491)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=AMD Radeon Pro 5600M index=0 preferred=1)
    
    # devices:                    2
    Device 0
      Name:                         AMD Radeon Pro 5600M
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   EMBEDDED
      # attached displays:          2
        458627611
        69734662
      GPU accessible RAM:                8,573 MB
      VRAM:                              8,573 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.0 (1.0)
      Device version:               1.0 (1.0)
      Vendor name:                  AMD
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
    
    Device 1
      Name:                         Intel(R) UHD Graphics 630
      Preferred:                    FALSE
      Power Envelope:               INTEGRATED
      Attachment:                   EMBEDDED
      # attached displays:          0
      GPU accessible RAM:                1,610 MB
      VRAM:                                  0 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 1,610 MB
      API version:                  1.0 (1.0)
      Device version:               1.0 (1.0)
      Vendor name:                  INTEL
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
  End platform native
  {81 ms}
  
  {81 ms}
  Start platform OpenGL
    # displays:                   2
    Display 0
      Display:                      458627611
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       ((0 0) -> (2,560 1,440), w=2,560, h=1,440)
      Dimensions:                   (5,120 2,880)
      Physical size:                (599.3 340.242)
      Pixel size:                   (0.117051 0.11814)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=16915970 index=1 preferred=1)
    
    Display 1
      Display:                      69734662
      Main:                         FALSE
      Built in:                     TRUE
      Stereo:                       FALSE
      Bounds:                       ((-1,792 0) -> (0 1,120), w=1,792, h=1,120)
      Dimensions:                   (3,584 2,240)
      Physical size:                (344.824 214.702)
      Pixel size:                   (0.0962121 0.0958491)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=16915970 index=1 preferred=1)
    
    # devices:                    1
    Device 0
      Name:                         AMD Radeon Pro 5600M OpenGL Engine
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          2
        458627611
        69734662
      GPU accessible RAM:                8,176 MB
      VRAM:                              8,176 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  2.1 (2.1 ATI-3.10.22)
      Device version:               2.1 (2.1 ATI-3.10.22)
      Vendor name:                  AMD
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      GLSL version:                 1.20 (1.20)
      CGL ID:                       16915970
      Display mask:                 1984
  End platform OpenGL
  {92 ms}
  
  {92 ms}
  Start platform OpenCL
    # displays:                   0
    
    # devices:                    2
    Device 0
      Name:                         Intel(R) UHD Graphics 630
      Preferred:                    FALSE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                1,610 MB
      VRAM:                              1,610 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.2 (OpenCL 1.2 (Jun 21 2021 21:07:35))
      Device version:               1.2 (OpenCL 1.2 )
      Vendor name:                  INTEL
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    17 GB / s
      Compute score:                64.3936
      Device name string:           Intel(R) UHD Graphics 630
      Device vendor string:         Intel Inc.  
      Platform name string:         Apple       
      Platform vendor string:       Apple       
    
    Device 1
      Name:                         AMD Radeon Pro 5600M Compute Engine
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                8,573 MB
      VRAM:                              8,573 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  1.2 (OpenCL 1.2 (Jun 21 2021 21:07:35))
      Device version:               1.2 (OpenCL 1.2 )
      Vendor name:                  AMD
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    324 GB / s
      Compute score:                2,668.02
      Device name string:           AMD Radeon Pro 5600M Compute Engine
      Device vendor string:         AMD         
      Platform name string:         Apple       
      Platform vendor string:       Apple       
  End platform OpenCL
  {269 ms}
  
  Exit code kExitNormal
  End sniffer 2021-08-17 12:17:17
[kStatusNormal, kExitNormal]

[272 ms]
  Finish RunAllAPIs

[2112 ms]
  Start GetSnifferResult

[2112 ms]
  Finish GetSnifferResult

 ------- Sniffer output
 ======= GPU
License Type: Subscription Serial number: 94070220670319368293 GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2021/ Photoshop scratch has async I/O enabled Scratch volume(s):   Startup, 1.82T, 1.60T free Required Plugins folder: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2021/Plug-ins/

4 Messages

 • 

104 Points

5分前

It worked!!!! Yeaeee! Thanks @JeffreyTranberry you da best! I hope this helps @jfosterdesigns410 too.

Thanks a lot!

Anabel

3 Messages

 • 

80 Points

5分前

Hello Adobe,

I would like to report a BUG issue from your recent new 22.5 Photoshop update. I just updated to the newest photoshop update and now I am having this strange pixelated boarder that will not go away. It is very distracting and can be very glitchy. At first I thought it was storage issue or even a graphics card issue, looked into it on my MacBook Pro no problems with storage, I did trouble shooting, also uninstalled and reinstalled the program and I still have the same issue. Can you please look into this problem Thank you.

Note: This comment was created from a merged conversation originally titled Photoshop 22.5 Update bug issue!!!

25 Messages

 • 

356 Points

it looks like you have this problem:

https://feedback.photoshop.com/conversations/photoshop/photoshop-ghosting-background/611beb6e0188e87bcfa4c268

there's a solution posted for this, maybe it can help you.

Adobe Administrator

 • 

300 Messages

 • 

3.9K Points

Go into Photoshop Preferences > Technology Preview and check 'Deactivate Native Canvas', then restart Photoshop. We're investigating the issue.

2 Messages

 • 

62 Points

@mark_dahm Same issue happening with my Windows 10 program. Running a 1070 ti graphics card. Turning off the native canvas fixed it, but I'm pretty upset that a program update could make it through testing with this large of an issue.

Adobe Administrator

 • 

300 Messages

 • 

3.9K Points

This problem did not reproduce on all systems here, and we had a fix that addressed the problem on the customer's systems that had the issue, so we thought we had it fixed; sorry for the inconvenience; the range of GPU hardware is vast and some combinations (that we don't have readily available to us) can exhibit issues.