joseph_gombos's profile

2 Messages

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80 Points

Sun, Jun 17, 2012 3:55 AM

Closed

Photoshop: Image Disappears when I select Crop Tool on CS6

Hi! I just downloaded CS6 after having used CS2 for a long time.

I open up my image and I can see it. I click on the crop tool and my image disappears. I click on another tool and my image reappears.

Actions I have taken:
I have reset the tool.
I have played around with the settings... if I change the color of the crop shield to red, my whole workspace turns red. Adjusting the opacity does not reveal my image.
I can still perform actions of cropping my image, but I do not see the effects of it until I click on a different tool button. This doesn't help me because I can't adjust my cropping without seeing the image.

Help please?

Official Solution

Adobe Administrator

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16K Messages

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296.7K Points

9 y ago

Here are details for getting a new driver or debugging graphics card driver issues:

http://blogs.adobe.com/crawlspace/201...

15.1K Messages

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195.8K Points

9 y ago

What OS version?

Have you updated your video card drivers?
Or tried turning down the GPU drawing from advanced to normal or basic?

2 Messages

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80 Points

9 y ago

Windows 7 64bit. I have amd radeon hd 6570 that is up to date.

I closed Photoshop and turned it back on and the crop tool worked normally, but I am still concerned about why it happened and the possibility it will happen again.

Does my video card determine whether the GPU drawing should be advanced/normal/basic? Am I under-powered for advanced?

15.1K Messages

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195.8K Points

The current ATI 12.4 drivers do have known problems. You might be better off using the 12.2/12.3 drivers, or trying the beta 12.6 drivers.

Your video card normally determines which GPU capabilities are used, but you can turn it down if your driver is causing problems (which is what this sounds like).

The card should be fine, but the drivers don't always behave.

13 Messages

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200 Points

9 y ago

Possibly your image disappears because there is a preset on top
You can rest it to none by clicking the rounded arrow on the top right side of the crop tool settings bar.
You can also give it an ESC