courtland_winslow's profile

6 Messages

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150 Points

Mon, Feb 11, 2013 6:08 AM

Photoshop: PSD file missing all layers & folders, black background only when opened.

EDIT: TL;DR for those still seeing this after so many years: First, check if you have AUTO-RECOVERY ON.

If not, the file is likely corrupted and can't be recovered. I posted below with more information. Your best bet is to SET UP AUTO-RECOVERY and get started rebuilding your file from scratch.

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Since this thread still gets replies 7 years after I posted it:
This is a corrupted file issue. The file data is probably gone.

To have PS to keep backup files: go into Preferences > File Handling > and check the box that says Automatically Save Recovery Info Every x minutes. If you have this enabled already, your work is probably backed up, google how to find the recovery file.

The file may still show a thumbnail and large file size, because the save process failed/corrupted before it updated those attributes, making it look like there's a chance of recovering something (but there isn't). You can browse to the file in Bridge to see the thumbnail (and copy/paste that for reference, if that's helpful).

I've tried checking corrupt files with various recovery tools and plugins over the years, but none have been able to extract anything useful from the file once it's corrupted in this way.

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original post:

I was working on a file this morning which had several layers grouped into folders, nothing fancy, some transparency. Saved it, closed PS (cs6). Windows (7) was trying to update and wanted to restart, and I do so.

I open the file again later, all of the layers have disappeared, all of the folders have disappeared, and the 'background' layer, which I'd removed, is back, completely black, locked.

The file size is still 315 mb. If I save a copy from PS, it goes down to what you'd expect a file containing essentially nothing would be, a few kb. If I max out contrast I can see a one-pixel strip of noise across the top of the artboard, and everything else stays black.

I assume the update process ruined the file somehow. Wondering if there's any way to recover/revert. The fact that the file retained its size has me hoping there's a way.

15.1K Messages

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195.8K Points

9 y ago

If this is just a drawing issue: Update your video card driver from the GPU maker's website. If the update doesn't work, turn off the GPU in Photoshop's preferences until the GPU maker can fix the driver bug.

If the file really is corrupt - then most likely you have disk problems, or crashed the system while it was being written.

6 Messages

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150 Points

9 y ago

Not a drawing issue - gpu drivers up to date and all layers have been replaced by a black background layer. Almost as if it had been saved as a flat jpg, only there's only black and no image.

File was saved and PScs6 closed under normal conditions, but signs are pointing toward a corrupted file.

Whatever the cause, if the file size hasn't changed despite this apparent loss of information, is there a chance of the image/layers being recovered?

I browsed to it in bridge and for a split second it previewed in its original glory, but quickly updated to appear completely black. I assume it just had an older thumbnail cached, though I hadn't previewed it in bridge previously.

15.1K Messages

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195.8K Points

There's a small chance of recovering the contents, but if Photoshop reads it as a valid file then other apps aren't likely to recover all the layer data.

You can try an app that reads layer data and saves each to a separate file like the PSD recovery tool: http://www.telegraphics.com.au/sw/

Yes, Bridge was probably showing the thumbnail before reading the full file to create a more accurate preview.

6 Messages

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150 Points

That app seems like it would be very useful, if not here, down the line. Unfortunately it won't load for me, returning the following in System Info:

Plug-ins that failed to load:

PSD Extract/Recover NO VERSION - - from the file “PSDRecover64”

I'm using CS6 on win 7 64

15.1K Messages

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195.8K Points

That's odd. Contact the author - he is usually quick to respond to problems.

15.1K Messages

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195.8K Points

And you can also try http://www.telegraphics.com.au/psdpar...

Ah, crap - except he disabled it (I should check my bookmarks before posting them, darnit).

6 Messages

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150 Points

Thanks for your help. In the time spent noodling with this I probably could have re-drawn it, though. Time to bite the bullet. Multiple saves from here on out, I guess.

1 Message

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60 Points

8 y ago

The same situation occurred with me. I found that previously i saved the file as a PDF then a i saved it as a PSD. When i return to open the PSD I found the file without any layers and folders, only with the background. then i open the PDF that i perviosly saved "open it by photoshop" then i found the layers and folders and everything i did

1 Message

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60 Points

3 y ago

This just happened to me too ... none of these fixes worked. Before going into the cloud subscription service, I never experienced any glitches like this. So frustrating to create an entire design, save a psd file as well as a pdf file, go back to do final adjustments and not be able to get into layers!

2 Messages

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70 Points

3 y ago

This has happened twice. A weeks worth of work down the drain

2 Messages

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70 Points

did you find a solution to this? if yes can you please share! its urgent

6 Messages

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150 Points

Updated the OP - short answer is no. Check above for more info.

1 Message

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60 Points

2 y ago

The only I need .. Can we recover all layers ?

1 Message

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62 Points

2 y ago

Same thing happened to me, It was a black screen with a red line on top. It was missing all of my layers and history bookmark. 5months of work down the drain. 

2 Messages

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70 Points

same here. any solution?

1 Message

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60 Points

2 y ago

Please, someone, tell me a solution. I have been working on PSD for over a year and then this happened. I don't have any backup, please help me.

1 Message

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60 Points

2 y ago

same here. No solution

9 Messages

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110 Points

2 y ago

Almost as if it had been saved as a flat jpg, only there's only black and no image. 

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1 Message

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60 Points

1 y ago

has anyone discovered a solution. I'm currently going through this as I speak

Adobe Administrator

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16K Messages

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296.7K Points

Do you have "Layers" unchecked in the Save dialog?

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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70 Points

no solution from my understanding. Just for now on, make sure to save 2 files at once to make sure you have a back up one in case something goes wrong

6 Messages

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150 Points

1 y ago

Since this thread still gets replies 7 years after I posted it:
This is a corrupted file issue. The file data is probably gone.

To have PS to keep backup files: go into Preferences > File Handling > and check the box that says Automatically Save Recovery Info Every x minutes. If you have this enabled already, your work is probably backed up, google how to find the recovery file.

The thumbnail and large file size may still remain on a corrupt file because the save process failed before it updated them, making it look like there's a chance of recovering something. You can browse to the file in Bridge to see the thumb (and copy/paste that for reference, if that's helpful).

I've tried checking corrupt files with various tools and plugins over the years, but they don't seem to retain anything useful.


1 Message

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10 Points

1 y ago

NO WAY TO RECOVER

its no use to even have recovery option ticked. the 1.2 gb file with month of work is gone. id been regularly saving the file so didnt expect it to happen. Also , when this happened in the past 5 years ago, i put it for autorecovery. and this time, it still made no difference. I have noticed this happening when the file size is high and the disk space is not enough. Like i have 6gb free disk space on the disk where the file is stored and 10 GB space in C drive. the file is 1 GB. the past incidence also was something very similar...SO PLEASE FREE UP YOUR DISK SPACE AND WORK ON HEAVY FILES. 

better yet try not to have heavy files

1 Message

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60 Points

4 m ago

Hi All,

There is only one solution to this problem and to save the file. If the file is showing blank and if it has so many layers, Just create a new file with same size and select all layers from corrupt file and just simply drag and drop to new file. Thats it. 

By this way you can save your file..

Thanks