todd_gillissie's profile

3 Messages

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110 Points

Fri, Jun 24, 2011 7:51 AM

Closed

Solved

Photoshop: "Save for Web" error when "My Documents" network path is disconnected

On my PC, "My Documents" is mapped to a network drive. Whenever the network drive is disconnected, Photoshop throws an error when trying to bring up the "Save for web" dialog box. The error is: "The operation could not be completed. The system cannot find the path specified." When I click OK on this error message popup, the popup goes away and nothing else happens. The "Save for web" dialog is not accessible.

This is especially a problem when I travel with my PC and need to use Photoshop on the road, since I cannot connect to my network drive for My Documents. I understand that the system cannot find the path specified, but it shouldn't bail on the "Save for web" dialog because of it. Use a different default path. I'm not sure why it's looking for that path anyway, since it happens even when my last saved file isn't in "My Documents".

Employee

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28 Messages

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422 Points

10 y ago

Could you please provide your OS, Server type? I try to map my document to network drive on XP and S4W pop up error message after I click Save button.

3 Messages

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110 Points

10 y ago

Vista. I don't think Server type applies. It's just a drive mapping to a network share on another PC.

3 Messages

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110 Points

10 y ago

Maybe I should mention, the PC with the network share is Windows 7.

Employee

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28 Messages

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422 Points

10 y ago

Hi I can reproduce this problem on Vista, you are right, it is have no relationship with server type. It is a vista only bug. Will report a bug, thanks for your report.

1 Message

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60 Points

10 y ago

I am having the same issue and cannot complete an assignment for school. Ping, have you identified the steps to correct this? I am running Windows XP and am on a network as well.

1 Message

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250 Points

10 y ago

Had same problem and found the foolowing solution. All you need to edit registry entry:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

The entry for "Personal" was set to an external that was not connected so you can set it to a location on HD (e.g. %USERPROFILE%\Documents or any other)

1 Message

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62 Points

I recently opened an old user account on my machine; began having problems with Photoshop CC 2014 and Premiere CC 2014 not being able to find system folders (e.g., My Documents). The registry edit solution by Sergei still works on my Windows 7 machine. Thanks!

1 Message

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82 Points

Had same problem and found the foolowing solution. All you need to edit registry entry:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

The entry for "Personal" was set to an external that was not connected so you can set it to a location on HD (e.g. %USERPROFILE%\Documents or any other)


This worked for me

1 Message

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62 Points

This solution worked for me, as well. I had re-located the My Documents folder while setting up a new computer, and the "Personal" registry entry did not get updated. I was having problems when launching Photoshop CC 2017 as well as when using the Export As and Generator functions. All three resolved with this fix. Thank you, Sergei, for posting this solution!

1 Message

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64 Points

This solved my problem. Thanks! 

1 Message

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60 Points

Thanks Sergei Chepa,

This helps a lot. and is works. 

2 Messages

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70 Points

8 y ago

I am having the same issue in adobe CC

2 Messages

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70 Points

8 y ago

My registery does say %USERPROFILE%

1 Message

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80 Points

8 y ago

This works for me, The registry entry was pointing to the old profile path. Put in the new profile path and is works fine.

Thanks.

1 Message

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12 Points

This worked for me too. Thanks so much. 

1 Message

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80 Points

8 y ago

or just go to documents right click properties > Location > Restore Default...

Apply it to any folder that needs to.

1 Message

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62 Points

7 y ago

Is there no solution for this problem at this point? I am running Vista for my OS. Any help on this matter would be appreciated, thanks!

2 Messages

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70 Points

7 y ago

I was having the same trouble and ended up discovering that my file name was too long to save to the server I'm using.

If you're trying to save remotely, try saving locally and see if that works. If so, it may be due to the file name length.

2 Messages

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70 Points

2 y ago

this seems permission issue follow easy step : https://www.youtube.com/watch?v=l6bnyxhXjuQ

1 Message

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60 Points

2 y ago

I had the same problem and it was a consequence of how I'd written the path to my Windows Documents folder, which I keep on a NAS/network drive. I didn't have to change the location of the Documents folder, just the way I wrote the path.

In Windows, I had designated the location of Documents using the drive letter for a mapped network drive—on my machine, it was R:\[etc.], but it could have been any network drive letter.

I fixed the issue by editing the way I was pointing to the location for my documents folder. I didn't change where the folder was, just the way I wrote the path.

Simplest way is to re-write the path is to right-click the Documents folder in Windows file explorer, select Properties, and select the Location tab, where you can edit the path. In my case, I changed it to:

\\myNAS\home\...[etc.]...\documents

[Substitute the actual path to your documents, but avoid using a mapped drive letter like the "R:\" in my initial example.]