S

3 Messages

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92 Points

Wed, Aug 18, 2021 2:27 PM

Closed

Solved

Photoshop update gives me weird screen marks when I scroll around the artboard/canvas

Since the latest update to Photoshop (Mac) when I open images everything is pixelated around the canvas/weird colours/marks across the blank canvas areas etc. Please see the attached screenshot - this is a png image I've opened and when I scroll it lags and creates these impressions? I'm using a new iMac? Any help much appreciated, or just to know if this is being fixed?! I basically need to downgrade as it makes it unusable 

Accepted Solution

3 Messages

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92 Points

4 m ago

Hey, try going to preferences > Technology previews > check 'Deactivate native canvas' - this solved it for me, although I dont know if that setting will have any other repercussions 

2 Messages

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70 Points

@sofi

Thank you for the help!
It worked for me too.
 

Adobe Administrator

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300 Messages

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3.9K Points

4 m ago

@sofi , thanks; we wrangled a similar bug for this release but may have missed your scenario; is there anything 'special' about that file? Certain number of layers, or blending modes being used?

3 Messages

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92 Points

@mark_dahm Hi Mark, no it was literally just any object moving around on the grey background outside of the actual active canvas.

I spoke to support and they took over my screen and checked 'Deactivate native canvas' which solved the issue - I'm not sure if this is something you might need to bear in mind for the future but thankfully I can now use photoshop again! 

(edited)

2 Messages

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70 Points

4 m ago

Having the same issue after the last update.
It remains even after restarting the app and/or
the macbook.

The smudge is to protect artwork.