julie_stiltner's profile

175 Messages

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3.3K Points

Thu, May 2, 2019 3:47 PM

Photoshop: Will not close

I was having problems opening PS, it took forever.  Now it opens within 45 seconds, however I can't close it.  

When I try to close it the spinner just keeps going and I have to go to the task manager and shut it down.  

This creates a problem because after I do that I have to reload all of my brushes and patterns. 

Responses

73 Messages

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1K Points

2 y ago

I've noticed lately that PS is taking 1.5 - 2 minutes to close. Previously it closed in a few heartbeats. All my work is saved before I close so I don't know what's going on either. Luckily for me nothing seems to be lost or re-arranged each time. Between that, slower and slower overall performance, higher and higher memory allocation and having totally unresponsive enhance selection tool in Select and Mask, I end up really annoyed each time I use the program. Each update seems to compound all the issues.

175 Messages

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3.3K Points

Mine refuses to close at all, I have to open task manager and end it.  So each time I use the program I have to save all of my brushes, styles, patterns, etc. if I created any new ones so I don't lose them.  

I agree with each update it gets worse and worse.  I can't even use google half the time because it is fighting with PS for resources and crashes with an exception error. It uses up so much of my memory on my computer it is hard to do anything else.   

It is very frustrating, I hate to close it but I am forced to many times due to google.  

Adobe Administrator

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3.5K Messages

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53K Points

2 y ago

Howdy Julie,

Is this related to your problem with Brushes and Swatches and whatnot?  Because if PS is having trouble closing, then it's probably having trouble writing out the preferences file, which is what sets the location of tool presets and libraries, like brushes.  If you're having trouble at close, typically either a) you're out of scratch space (and keep in mind, this number is dynamic, cuz if you've got PS and Chrome open, we're both using space that we don't use when closed) or b) you have some process that's doing something and "stuck."  It's really starting to sound like you have a more systemic issue going on here between your OS and app(s).

Win10, right?  Have you defragged your HDD and checked its integrity?  How many browser tabs do you have open at a time?  Chrome does leak memory and more tabs leak faster (sez the guy who always has a zillion open, so I hear your pain!)...

Thanks,
David

175 Messages

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3.3K Points

Hi David, 

Actually I only leave one or two tabs open because of this problem.  I do have a lot of brushes and patterns as well as styles.

I am not out of scratch space and yes, it is Win 10.  

How do I find out if there is a process that is stuck, and also clear my preferences? 

Thanks!

608 Messages

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13.1K Points

Hi Julie,

A significant amount of  brushes, patterns and layer styles will overload Photoshop.

I save all my extra presets elsewhere rather than in Photoshop and only load the presets when I need them.

I just keep the default presets in Photoshop.

175 Messages

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3.3K Points

I am going to do that, problem is I create digital items for scrapbookers and I use all my patterns, styles and brushes daily.  But I guess I am going to have to bite the bullet.  LOL

608 Messages

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13.1K Points

Oh no! I feel for you. I'm sure you'll work out a system that's good for you and Photoshop. :)  Photoshop can get very hungry at times. lol

By the way, you do some lovely work Julie . I recognise you from a scrapping place. 

175 Messages

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3.3K Points

Yes, it can!  LOL