caetano_netto's profile

8 Messages

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224 Points

Thu, Dec 10, 2020 1:56 PM

Closed

Photoshop: Won't open. Missing dll and disk error

Yesterday Photoshop was working fine. I turned off the PC and today when I turned on, Photoshop won't open.

I get messages of missing dlls and of disk error.

I tried: reinstalling PS, the problems still occurs.

I tried downloading all missing dlls, photoshop keeps crashing on start up.

I also got a message that my preference file was invalid and so it was deleted.

I have no idea what is going on or how to fix this.

My Photoshop is 21.1.3 version. 

If I try to open PS 2019 that I still have installed in my PC, I get this message:
and nothing happens.

Accepted Solution

Adobe Administrator

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16K Messages

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296.7K Points

1 y ago

Try using the Cleaner Tool to remove and then reinstall: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

If you're still having trouble after that, contact support.

8 Messages

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224 Points

Thank you. Using the Cleaner Tool and reinstalling the PS seems to have solved the problem.

1 Message

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60 Points

1 y ago

Similar situation. The above solution did not help.
Removing the Camera Raw plugin helped solve the problem.