davescm's profile

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Thu, Mar 15, 2018 9:40 AM

print dialogue slow on Windows 10

I am experiencing long delays with the print dialogue on Windows 10 . The dialogue takes up to a minute to open and on changing anything a similar delay is experienced.

This happens from all installed versions of Photoshop (CC2018, CC2017 and CS6) but all other applications print OK.

So far I have tried :

1. Uninstalled and removed the drivers for both printers (both Epson). The Photoshop Print Dialogue  was still unresponsive even with only the default Microsoft "printers" showing.

It was also unresponsive to Adobes own Print to PDF printer (I uninstalled Acrobat to remove that as part of testing - to no avail)

2. Reinstalled printers with the latest drivers (but as stated above the dialogue in unresponsive even with the printers and drivers removed)

3.Run the Windows print troubleshooter - no issues found

4.Run sfc /SCANNOW - no problems found

5. Removed file EPAUDF01.AUD which Epson rebuilt

6.Reset preferences

7.Complete reinstallation of Windows 10 and all Photoshop applications.

From discussion on the Photoshop forum others are experiencing the same issue which makes printing impractical from Photoshop.

My system details are : Windows 10 Pro 64 bit (version 1709 build 16299.309) , Photoshop 19.1.2 (but see comment above - this is affecting all installed versions)

I am happy to test any other solutions


This conversation has been merged. Please refer the main conversation:

Photoshop CC 2018: Print dialog extremely slow to open/does not respond