chris_lupien's profile

12 Messages

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254 Points

Sat, Jul 24, 2021 5:23 AM

Recent Work Not Showing, Home Page Has Nothing On it.

I updated photoshop 2021, none of my recent works are showing on the home page anymore, All I have on the front page is the drag and drop an image or select one from computer. I liked having the thumbnails to see what version of the piece I was working on. I also changed it under preferences into legacy mode but it made no difference and nothing is still showing up on my home page.

2 Messages

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70 Points

3 m ago

The latest update has no option to show Recent Files on the Home Screen as I cannot find it under the General Preferences where it used to be.  Has it been moved or is it gone?  PLEASE BRING IT BACK!!!!  Not all of us work in crowded offices where we want to hide out work from the screen.  Or what was your reasoning for this???

Note: This comment was created from a merged conversation originally titled What Happened to the Recent Files on the Home Screen???

27 Messages

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308 Points

It's not removed, it's a bug. I'm having the same thing and when I changed my interface language to Dutch, the thumbnails showed up again. Changed it back to English, and the thumbnails went away again. Tried every solution offered in several other threads, and changing the language was the only thing that made it work. Now if only I actually knew Dutch and could use it that way... alas.

2 Messages

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60 Points

I just rolled back to 22.1.1. What's up Adobe, don't you do any regression testing? - on something so fundamental I would expect better I think

2 Messages

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60 Points

I am having the same problem

Champion

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1.8K Messages

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30K Points

Working fine here...

Whenever you have a potential bug, please at least list which OS you're using.

27 Messages

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308 Points

It's been reported on both Mac and Windows at this point, so it appears to be platform-independent. What OS are you using? And is the option to show recents on start screen still in your general options? Because for those of us affected, the option isn't even there anymore.

27 Messages

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308 Points

3 m ago

It's some new bug or something. I'm having the same problem. The only thing that will make the thumbnails show up, oddly enough, is changing the interface language to Dutch. I can't actually read Dutch, so it's a useless "solution", but it's enough to demonstrate that the feature wasn't removed intentionally. In Dutch, I get thumbnails, in English, I don't. That just has to be a bug.

30 Messages

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554 Points

@rachaelseven 

How do you change language to Dutch?  In Edit>Preferences the only choice it gives me is English. 

27 Messages

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308 Points

@kurtkramer First you have to go to your Adobe account in your browser and add the languages you want to your profile. Then go to creative cloud and install the other language. Then that spot in preferences will show the installed language choices. 

2 Messages

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70 Points

3 m ago

Previous Photoshop versions had a feature I found really useful and used very regularly. The feature was the ability to show recent file thumbnails on the startup screen. 

However, I am informed by your chat operator that this feature has been removed, without notice, from version 22.4.3 which I find extremely disappointing.  A Google search indicates that a number of Photoshop users also feel the same.

Can you please advise why this feature was removed and whether or not it can be put back in. It was really very handy.

Note: This comment was created from a merged conversation originally titled Photoshop CC Feature Removed

30 Messages

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554 Points

3 m ago

I was stricken by this too. 

Until a few days ago, my view at the Photoshop “Home” view was of thumbnails of the photographs I had most recently worked on.  I liked the view and it made it easy to open one of the recently worked on photos and do some more work on it. 

A few days ago, that view changed.  And now it’s “nothing”.  There’s a white box that says “Drag and Drop an Image”.  But I cannot even do that.  When I try to drag and drop, as soon as my cursor gets into the white box, the symbol of a circle with a line through it appears.  The action is prohibited.

These problems….these changes occurred seemingly spontaneously.  That is, I did not consciously make any changes to Photoshop.  This screen just appeared instead of the one I have been used to for several years.  This morning I got prompted that there was a new version available.  I hopefully updated to version 22.4.3, half expecting for my customary view to appear on the Home screen.  I wanted to again see the thumbnails of my recently worked-on images.  But no.  I still get this “nothing” view, of “Drag and Drop and Image”.  How can I get back to the old view I am used to?

4 Messages

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110 Points

3 m ago

No thumbnails of Recent Files  on my home page.  They disappeared.   

O.S.:  Windows 10 Home

(edited)

4 Messages

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90 Points

3 m ago

Hi,

Are you seeing any files listed in File> Open Recent> ?
Can you attach your the system info log (Help> System Info...
Where are you seeing an option to hide the Recents in the Home Screen?

30 Messages

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554 Points

@steve guilhamet

I don't see a Hide Recents or a View Recents choice.  Further, if I copy System Info and paste it into a Word doc, it is 23 pages.  Do you want to see that? 

Employee

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156 Messages

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2.7K Points

@kurtkramer I would expect a word count around 3,000. Is that what you're getting? 

30 Messages

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554 Points

@steve_guilhamet

Yes, 2918 words to be exact.

Would you like me to attach the resulting Word doc?  I don't see an icon here to enable an attachment.  Should I post the whole thing in this text-box?  Would there be anything confidential in my Photoshop System Info?

Employee

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156 Messages

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2.7K Points

Hi, there may be things in there that you don't want to show. (eg. OS, loaded 3rd party plug-ins, GPU, etc.). I'm mostly wanting to see the Unified Extensibility Platform section. 

Employee

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156 Messages

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2.7K Points

3 m ago

What previous major version are you upgrading from? Are you expecting to see the "RECENT" or "RECENT FILES" section, but only seeing "Home"?

 

22 Messages

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320 Points

@steve_guilhamet I get automatically updated on a regular basis, so it would be the last version pushed out before the July 2021 release of version 22.4.3. This lack of recent thumbnails really, REALLY sucks. Somebody didn't do due diligence in this decision. Please demote that person and promote someone into that position who has more empathy. thank you.

1 Message

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60 Points

3 m ago

@kurtkramer , This issue is not reproducible. Can you please also confirm below:

1) Did you Reset Preferences from Edit Menu-->Preferences-->General-->Reset Preferences On Quit?

2) If in case, you had photoshop cloud documents in your recents list, can you check if recents list is visible on other machine after logged-in with same account.

3) If this issue started occurring post updating to higher version, then can you confirm if you had uninstalled older version of photoshop first & then installed latest one Or it was direct update? Confirming this because we get the dialog while uninstallation to remove preferences & if we remove at that time then recents will not be available.

4) Can you create a new document-->save Or open any existing document-->update it-->Save. Then check if that document is visible in recents.

5) Please share your Help-->SysInfo, Unified Extensibility Platform section, as requested by Steve above.

27 Messages

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308 Points

@Neeraj Arora You weren't addressing me, but I'd be happy to reply since I have the same issue.

1. No, I have not reset preferences.

2. I don't use cloud documents. The recents list under the file menu behaves normally, adding files to the top as their used and dropping them from the end as new ones are added, but there are no recent thumbnails on the Home screen.

3. I'm not sure when it started, I believe it was unrelated to any upgrade. I did recently upgrade to the newest 22.4.3, but I don't think that's when the problem started. In any case, I did not uninstall the old one first, it was a direct upgrade and I definitely did not remove preferences at any point.

4. As I said, any document I save will show up correctly in the recents list in the file menu, but it will not show up on the Home screen.

5. Included Below.

6. Extra data point, if I change the interface language to Dutch, the recent thumbnails show on the Home screen normally. The thumbnails are replaced by a drag-and-drop files box when I change back to US-English.

Unified Extensibility Platform  uxp-5.0.3.86

...

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 4.2.1.7 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.start\"
CDO: 1.87.0
        CmdN: 1.7.6
        CDP: 1.110.0
   Discover Panel (Loaded) 1.7.0.59 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

   ccx-timeline (Prepared) 2.6.37.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

   CCX Sharesheet UXP (Prepared) 19.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.sharesheet\"

   Neural Filters (Prepared) 1.6.5.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

   Photoshop UXP Export-As (Loaded) 5.5.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

   Photoshop In App Messaging (Loaded) 2.2.1.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.inAppMessaging\"

   Photoshop Personalization (Loaded) 2.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

   Plugins Panel (Prepared) 1.2.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"

1 Message

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72 Points

I have the same issue and would have responded with the same answers to points 1, 2, 3 and 4.

I an on a current version of windows 10, running PS 22.4.3. The missing 'recent' thumb nails on the home screen disappeared some days ago without me making any changes I am aware of.

Most frustrating as I really like the thumbnails on the home screen!

Alan

2 Messages

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72 Points

3 m ago

Another one to join the party here. Has anyone tried to revert to 22.4.2? It looks like you could do that via the CC app.

I also have not consciously changed any setting since seeing this feature go, although I did just move house which I was somehow holding responsible.
File-> Open Recent is still in tact, but no thumbnails of recent files on start up.

Windows 10, PS CC 22.4.3
Thanks everyone who has weighed in so far.

27 Messages

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308 Points

@Charles Utting You can definitely downgrade, but that hasn't worked for anyone unless you go clear back to like 22.0.1 or something around there. 22.4.2 and 22.4.1 didn't fix it for me. I don't think it is actually related to the upgrade. At least a couple people have had it happen spontaneously, without upgrading or anything.

30 Messages

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554 Points

@rachaelseven  

Yes, I am one of those who had it happen spontaneously, probably a week or ten days before I did the update to 22.4.3..... which I hoped would correct it.  But obviously it did not. 

3 Messages

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80 Points

3 m ago

I am having the same problem. The option is no longer in the preferences, and my recent files show up under the File Menu drop down, just not on the home screen. What I would like to know is does Adobe have any intention to address and fix this bug? because the current 'working' solution is to revert to an older version which can not be good for Adobe's software ecosystem. Some kind of cknowledgement would be nice otherwise the silence speaks volumes.

27 Messages

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308 Points

@Jim Mulvaney there is at least one Adobe employee in this thread who has been actively working with people and seems to be acting in good faith to try to find the problem. Give them a chance to work, it's only a two day old thread. I'll be right there with you bitching about it if they don't resolve it, but so far, they seem to be trying to. ✌

3 Messages

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80 Points

That just illustrates my point. One employee in the forum is minimal effort on behalf of the company Adobe. It is possible (thought not likely) that this is a client-side issue, but I doubt it and I also doubt that a single employee trouble shooting individual subscribers is going to do anything about a fundamental problem with their software at large.

27 Messages

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308 Points

@Jim Mulvaney I'm as cynical as the next person when it comes to big companies,  but so far, Adobe seems to be extending legitimate effort and the person who is working on it is looking for a root cause so it can be solved for all of the people having the problem. You're free to feel how you like of course, but for me at least, they've been proactive in addressing it thus far, so I'm going to give them a day or two to sort it before I start assuming the worst.

3 Messages

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80 Points

Just wanted to update: my thumbnails are back. Much appreciated of whatever was updated. Let this serves as a lesson to Adobe if ever they do actively consider removing the recent files thumbnail feature.

Employee

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156 Messages

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2.7K Points

Hi @Jim Mulvaney Great news, thanks for letting us know. It was a bug from a subtle entanglement from content updates that affected a subset of customers. Getting the logs helped in finding the issue. 

7 Messages

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192 Points

3 m ago

I too am having this problem immediately after having updated to 22.4.3. 
- Windows 10.
- Usually keep it up to date so upgraded from previous version where it was working. 
- File > Open Recent shows list of files. (I don't use Cloud)
- On the home page, left side menu, Home is selected.
- In Preferences > General, Auto Show the Home Screen is checked
- Resetting preferences does not fix

I've been over on the Adobe community where there is a similar thread with hundreds of posts, and more being added every day.

3 Messages

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84 Points

3 m ago

Adobe please, please bring back to thumbnails of recent files. Photoshop 22.4.3 release!

7 Messages

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326 Points

3 m ago

Having this problem too, on both Windows 10 computers. It started when Photoshop updated to 22.4.3 from the immediately preceding version (22.4.2 I assume, since I keep up with the updates as they are offered).

22 Messages

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320 Points

3 m ago

Dear Adobe,

Do you have anyone on your staff that researches changes like this? It's bad enough to change the default behavior, but eliminating highly useful features with no backup plan is a plan for angering your customers. This is inexcusable. Please fix this ASAP. Thank you.

3 Messages

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84 Points

3 m ago

Just as suddenly as they disappeared, my thumbnails are back! I did nothing, simply closed PS and shut the laptop down for the night (as I always do) - this morning they are back! YAY!!!

Employee

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156 Messages

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2.7K Points

@meryl_bartho Thanks for reporting back the news. There was a change on Adobe's side that didn't involve a Ps update. Do ping back if see any other issues.

7 Messages

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326 Points

My Recent Work thumbnails are back also. Thanks!

4 Messages

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90 Points

@steve_guilhamet 

I have PS installed on two Windows machines - desktop and laptop, both updated to v 22.4.3.  As of today, Recent Work thumbnails are missing from desktop install, but present on the laptop. I can't recall exactly how long, but thumbnails have been missing-in-action on desktop for many days now. Can I do anything to force a fix on my desktop?