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Photoshop: Disk could not be ejected because Photoshop is using it

I cannot unmount my external hard drives while Photoshop is running. "Finder" says that "disk could not be ejected because Photoshop is using it". Photoshop has to Quit before the disk can be unmounted. Disk is not checked as scratch disk in preferences.

Problems

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Solved

 • Photoshop

47

12

Accepted Solution

Closed

Photoshop 21.2.4 crashes on launch

Hi! We have a big problem here, after the last update to 21.2.4 Photoshop starts up with launch screen and then doesn't open the program, instead it shows crash screen and option to send the report. I did send it, but we need to use it everyday so we need some help :( Can't find a crash report a

Problems

 • Photoshop

96

2

0

Accepted Solution

Closed

Lightroom Classic: panasonic dmc tz70 automatic lens correction not applied

Previously lightroom classic applied automatically the lens profile correction to my RW2 format files from my panasonic dmc tz70. After updating to 10.2 (probably 10.1 as well) I get the message "Unable to locate a matching profile automatically". However sometimes (apparently randomly) the built i

Question

 • Lightroom Classic

92

8

0

Official Solution

Closed

Lightroom Mobile: Not able to select photo from camera roll

when I tried to select the photo from gallery in Lightroom, it is not giving option to select photo, directly it is opening first photo of the gallery. I tried multiple times to select photo every time it is happening same. Please look into this. Mobile: iPhone 11 iOS: 14.4.2

Problems

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Solved

 • Lightroom Mobile

160

6

0

Accepted Solution

Closed

Lightroom Desktop: Graphics processor has encountered an unrecoverable error macOS Big Sur

Hi, I've noticed Lightroom was painfully slow lately on my MacBook Pro 15 inch 2017 (Touch Bar) so I checked the "Performance" tab, and it says "The graphics processor has encountered an unrecoverable error". This leads me to believe the GPU is not used at all. It seems to be fine on Photosho

Problems

 • Lightroom Desktop (Cloud-based)

171

2

0

Accepted Solution

Closed

Lightroom Classic: Deleting multiple pictures at once

Development Tab: When selecting (by clicking shift+left mouse) multiple pictures (at least 6) and trying to delete them at once by clicking right -> "remove pictures" -> "delete from disk", an error occurs: "could not be moved to the trash". Since I am using the German version I am not 100% su

Problems

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Solved

 • Lightroom Classic

110

3

0

Accepted Solution

Closed

Lightroom Classic: Can't import GPS coordinates from Apple Photos 5 or 6

Hello, when I import my Lightroom Classic catalog to Lightroom all my location in Montreal, Quebec and elsewhere are wrongly transferred. Everything that was in Montreal is now in Kazakhstan. I thinks it has something to do with the minus sign in front of the longitude that is being ignored. Somethi

Problems

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Solved

 • Lightroom Classic

62

5

0

Accepted Solution

Closed

Lightroom Classic: Develop Module shows strange colors

I've not experienced this before, nor seen any posts on it. I imported some shots of the Moon, and as they loaded, they showed various strange color streaking. These were also visible in the Develop window. When I export, the colors export with the image. The images are various versions of this, wit

Question

 • Lightroom Classic

48

2

0

Official Solution

Closed

Photoshop: Inconsistency of placement pasting from clipboard into artboards

So this new bug has appeared after the latest update (which thankfully fixed a few previous ones). So we all know and got used to having an object from, say, clipboard (raster or vector, doesn't matter) pasted into the center of the 'viewport'. That is when I paste something onto the canvas, it's be

Problems

 • 

Solved

 • Photoshop

35

6

Official Solution

Closed

Lightroom 6: Negative Values Bug (German)

LR 6: Cannot enter negative values e.g. for lighting in Development (e.g., -1,0); sets always to zero. Works if I just move the slider; positive values ("+1", "1") work also. (MacOS 10.10.3)

Problems

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Solved

 • Lightroom Classic

52

15

Official Solution

Closed

Photoshop 22.1 and Illustrator V25.0.1: Document window is scrambled Windows 10 AMD Ryzen 5 2500U with Radeon Vega Mobile

Photoshop and Illustrator start up just fine but when I go to open and new document or a document that I have previously worked on, both programs become completely unusable. I have used these programs regularly for the past year and have had no issues up until a couple of hours ago. I have n

Problems

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Solved

 • Photoshop

81

2

0

Official Solution

Closed

Crash using Polygonal lasso tool

Hi Firstly. Do you (Adobe) read the error message submitted from Photoshop? Is it useful to submit that way too? To the question now! Photoshop crashes when using the Polygonal Lasso tool. I don't think it's related to Feather or what layer I select on? A bit random, not every day. Please cont

Problems

 • Photoshop

126

1

0

Accepted Solution

Closed

Lightroom classic: Unable to export photos after applying upright transformation.

Problem: I'm unable to export some of the photos from .ARW and .jpeg format. Removing Upright Transformation fixes the issue. The issue affects only some of the transformed images. Multiple exports of the same files fix the issue for some of them, but the issue prevails for the majority of the photo

Problems

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Not a problem

 • Lightroom Classic

158

7

Official Solution

Closed

Lightroom Classic: (Mac) Crashes - GPU

I have a iMac (Retina 5K, 27-inch, Late 2015), 3.2 GHz Quad-Core Intel Core i5, 24 GB 1867 MHz DDR3, with AMD Radeon R9 M380 2 GB. After I installed the latest version of LRC, my computer would freeze each time I tried to make any adjustment on a photo in the Develop module. This issue wou

Problems

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Solved

 • Lightroom Classic

1.3K

39

Official Solution

Closed

Transform selection error dialogue won't go away

macOS 11.5.2 Photoshop 22.5.0 Steps to reproduce the issue: 1. select rectangular marquee tool 2. make a selection in an empty area of the canvas 3. under properties > transform, make any adjustment to W, H, X, or Y 4. an error dialogue box appears 5. clicking "OK" on the dialogue box di

Question

 • 

Acknowledged

 • Photoshop

79

1

0

Accepted Solution

Closed

Lightroom Classic: Keyword count doesn't match. Keyword List vs. Filter Bar Keywords

Lightroom Classic's Keyword List shows that 1,212 of my photos contain the keyword _alamyonline. Lightroom's Filter Bar, when set to show Keywords, says there are only 1,203. Here's a screenshot:   I'm in the Library Module viewing All Photographs. I've opened the Keyword List and, for the keyword

Problems

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Not a problem

 • Lightroom Classic

87

18

0

Accepted Solution

Closed

Lightroom Classic 10.0 - Removing a virtual copy also removes original file

Just upgraded to the new version 10.0 When deleting a virtual copy, instead of the usual dialog asking weather to remove the copy, I have the dialog box asking weather to delete from disk or remove from lightroom (typical dialog when deleting a file and not a virtual copy) If I select remove from

Problems

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Not a problem

 • Lightroom Classic

153

2

0

Accepted Solution

Closed

Lightroom Classic Nikon Tether Live View

I have my Z6 tethered for capture. I click the LIVE button but nothing happens. I can trigger my camera but the LIVE VIEW bata doesn't work.

Problems

 • Lightroom Classic

91

2

0

Official Solution

Closed

Lightroom: How to Better Understand When LR Bugs Bite? (Can we somehow activate error logging?)

Is there a way in which I could help to address some of the remaining bugs? I relatively frequently get an "An unknown error occurred." message. Is there a way, e.g., by activating a logging mechanism, in which I could help the team to find out about the source of this error / these errors? I rece

Question

 • 

Answered

 • Lightroom Classic

8

3

Accepted Solution

Closed

Big difference between Library Preview and Develop Preview

Since version 10.0, the previews in the Library are quite similar to what the photos look like in Finder. When I switch to Develop, the photo suddenly has quite a bit more contrast and saturation. At first, my sister had this problem. I couldn't find a solution, so I kind of gave up. When I change t

Problems

 • Lightroom Classic

79

1

0