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Photoshop CC: Duplicating Non-Visible Shape Layers Produces Empty Copy.

Duplicating a non-visible vector shape layer in Photoshop CC using the Ctrl+J shortcut creates a new empty layer which is now visible. Duplicating by dragging the layer onto the New Layer icon works fine. Duplicating Pixel layers via the keyboard shortcut works fine too.

Problems

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Solved

 • Photoshop

26

6

Official Solution

Closed

Photoshop: Crashes since Retina Update (Navigator Panel crash)

Random crashes since the Retina Update. Wasn't doing anything special. The first crash I don't even think I had any documents open. The second one, I had three small documents open and wasn't performing any major actions. It managed to recover my documents, thankfully. I have three extensions inst

Problems

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Solved

 • Photoshop

7

9

Official Solution

Closed

Lightroom: Exported emails don't appear in Outlook's sent items folder.

Problem exporting to email in LR4 using Microsoft Outlook. I use Outlook 2010 for email on my Windows 7 64-bit computer. When I export images to email using Lightroom 4.0, the email is sent and it does reach the recipient, but THE EMAIL NEVER APPEARS IN OUTLOOK'S "SENT ITEMS" FOLDER. I depend on

Problems

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Solved

 • Lightroom Classic

11

18

Official Solution

Closed

Lightroom Desktop: Using Tab in Edit Date and Time window

I am used to work with keyboard more than with mouse, so I often use Tab key to move from one input box to another. When changing date and time of a photo, I enter hour, press Tab to change minutes but I edit the colon between hours and minutes instead! The same between minutes and seconds.       

Problems

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Solved

 • Lightroom Desktop (Cloud-based)

40

3

0

Official Solution

Closed

Lightroom 5: Problem reordering images manually on MacOS

Lightroom 5 bug in reordering images manually - Mac OS Only. Symptoms: In grid view if you drag a photo to change position and try to swap with the image on immediate left the image you're dragging moves to the last place. Step to reproduce: 1-Open lightroom 2-select a folder 3-click on one i

Problems

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Solved

 • Lightroom Classic

7

8

Official Solution

Closed

Photoshop CC: Character Palette tracking field not incrementing correctly

I just discovered that when I click in the Tracking field and hit Shift + down arrow to decrease paragraph tracking followed by Tab, the number jumps from 0 to -6580, after which PS gives me a warning ("An integer between -1000 and 10000 is required. Closest value inserted.") that will keep popping

Problems

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Solved

 • Photoshop

2

5

Official Solution

Closed

Photoshop 13.0.5 Scrubby Leading Bug in Character Panel (appears after Free Transform of Type)

I just installed 13.0.5 update. I'm having trouble using scrubby input to adjust leading. The leading will snap to a different number after release from scrubby input. This occurs after scaling text layer. To reproduce: create new file 1000 x 1000 @ 72PPI Type in two lines of text at 72 pt. Go

Problems

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Solved

 • Photoshop

0

16

Official Solution

Closed

Lightroom: 5.2 Update Adds Bug to exiting Full Screen Preview Mode

The Lightroom 5.2 update added a bug to the Full Screen Preview mode. Previously, when in Full Screen Preview mode and you hit a quick key to enter a module (rather than exiting by hitting "F") it would simply exit the Full Screen Preview mode and enter said module without changing your screen mode

Problems

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Solved

 • Lightroom Classic

10

16

Official Solution

Closed

Lightroom: LR5 map and lens correction bugs

Lightroom 5 crashes 90% of the time if i search for a map location, start exporting one set of photos, and during that export search for another location. The second bug happens when i add upright corrections to one photo, and then fast switch to the next one. Often times the next photo has suddenl

Problems

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Solved

 • Lightroom Classic

14

2

Accepted Solution

Closed

LrC smart collection includes photos that don't match criteria

I have defined a smart collection in LRC that is defined as "Keywords contains <name of town>". It contains all photos that match that rule but also includes some older, scanned images that do not match that rule. "contains words" behaves that same way. Any idea as to why this is happening and

Problems

 • Lightroom Classic

42

3

0

Accepted Solution

Closed

Photoshop: Files are opening all black

Im using PS2021 and all my files are showing up black. I can see layers in the layer panel but cannot see the full file (I see portions momentarily when I zoom in- but that is all. In preferences I get: Legacy Compositing is no longer available

Question

 • 

Answered

 • Photoshop

7

1

0

Official Solution

Closed

Lightroom Mobile: Share fails (tries to download) despite raw available (iOS/iPadOS)

Sharing fails: despite having the raw locally: 

Problems

 • 

Solved

 • Photoshop Mobile

38

3

0

Accepted Solution

Closed

Photoshop crashes

after its loaded, opening files or even trying to close the program gives in Dutch 'Kan uw verzoek niet uitvoeren vanwege een programmafout' which means 'I can't process your request because of a program error'. Please help. We still can use the old versions.

Problems

 • Photoshop

73

1

0

Official Solution

Closed

Photoshop: Liquify bug - overlapping shortcuts

Plain and simple, there are overlapping shortcuts in the Liquify filter window. The shortcut for the Smooth Tool is the E key, however once you press the ALT key inside the Liquify window, that shortcut will no longer work, it will instead toggle the Show Mesh checkbox. Restarting the Liquify windo

Problems

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Acknowledged

 • Photoshop

29

4

Official Solution

Closed

Photoshop (Beta): Lightroom photos cloud import not working

Off the main screen after PS opens, trying to import a Lr photo from my cloud library results in this (whether its a Sony RAW or DNG):

Problems

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Acknowledged

 • Photoshop (Beta)

40

2

0

Accepted Solution

Closed

Photoshop: Issue moving objects and applying filter - Could not complete your request because of a program error. (macOS)

Having issues moving objects or applying filters since updating to Photoshop 2021 - Photoshop always comes up with the "Could not complete your request because of a program error." dialog. Thinking it might be a GPU issue? Running Catalina on a late 2015 Retina 5k iMac   Here's my System Info

Problems

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Solved

 • Photoshop

52

1

0

Official Solution

Closed

Lightroom Classic: Copy/Paste for Color Grading still copies if unchecked

When I click "Check All" in the Copy function and then uncheck Color Grading, Color Grading is always copied anyway. If I click "Check None" and then individually check each box except for Color Grading it works as it should.  I don't think this issue applies to any of the other settings, but

Problems

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Solved

 • Lightroom Classic

271

7

Accepted Solution

Closed

Save a Copy debacle

A search online blames Apple and a change that they made. I can't speak for that, but for me the new Save a Copy has proved to be more than just an inconvenience or an extra click. I have gone through the steps, clicked save a copy (annoying yes, that I have to do this to simply verify all my layers

Problems

 • Photoshop

14

2

0

Accepted Solution

Closed

Photoshop 22.3.1

Hello, For quite some time I am having issues that Photoshop is extremly laggy. I am noticing that especially with selections, layer masks or the standard brush. In this photo you can see I have only Photoshop with one standard photo open and it is impossible to paint. I can´t remember with whic

Question

 • Photoshop

48

1

0

Accepted Solution

Closed

Lightroom Classic: Spot Removal Brush Render Glitch When Converted to Compressed DNG

I am consistently finding all spot removal adjustments rendered as pink block artifacts after converting to compressed DNG. I am using LR Classic 10.1.1 on a 2017 15 inch MacBook Pro running macOS Catalina 10.15.7. I've seen the problem with a Canon R5 (raw and c-raw), Canon 5DmkIII, and Fuji X-T3 (

Problems

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Acknowledged

 • Lightroom Classic

62

13

0