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What is the best way to get help downloading, installing or activating my product?

I'm having trouble downloading, installing or activating Adobe Photoshop, Adobe Photoshop Elements, or Adobe Photoshop Lightroom. What is the best way to get help?

Question

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Answered

 • Adobe Premiere Elements

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30

Official Solution

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Photoshop: Can I download a trial of a Creative Suite 5 product now that Creative Suite 5.5 has been announced?

I can't find the trial download of Photoshop CS5 since Adobe announced Creative Suite 5.5. Where did it go?

Question

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Answered

 • Photoshop

14

1

Official Solution

Closed

Photoshop.com: How do I keep my original MegaPixels?

How can I keep my original pixels. During upload my photo goes from 10 to 3 MP? I would like my photo keeps the same size

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Answered

1

2

Official Solution

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Elements: How/Where to download older versions of Elements?

I previously downloaded Elements 10, as a trial. Then purchased. I am reconfiguring my computer and need to reinstall and just looking for the link to download elements 10. Since Adobe released 11, I can no longer find where to download. Thanks for your help.

Question

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Answered

 • Photoshop Elements

82

1

Official Solution

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Where do I redownload Adobe software I purchased via download?

My computer has crashed and my Photoshop CS5 extended has disappeared. I bought it via the internet download. Where can I redownload the program?

Question

 • 

Answered

 • Adobe Premiere Elements

297

4

Official Solution

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Photoshop: Cross-Platform switch via Upgrade

I have a PC version of CS4-Extended, and would like to upgrade to a Mac version of CS6 via download. I've been to the upgrade page and the first thing it asks you is what version you currently have. I choose CS4-Extended and then the next field asks what platform. Heres My dilemma: Does this field

Question

 • 

Answered

 • Photoshop

3

1

Official Solution

Closed

Photoshop: How many computers can I download/install on?

I bought Student edition Photoshop to download How many computers can I download to? What if we buy a new computer next year? Can I transfer to a new computer? Are the rules different for a CD version of Photoshop?

Question

 • 

Answered

 • Photoshop

667

11

Closed

Recent purchase of previous version of software when new version is released

With the release of Lightroom 4 today, it is a good time to remind everyone that if you have purchased Lightroom 3 recently, you may be entitled to a free upgrade. Please review this link: Upgrade policy after new product announcement

Announcements

 • Adobe Premiere Elements

6

4

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New updates for Photoshop CS6

New updates for Photoshop CS6: 13.0.2 for Mac only. Provides support for Retina displays. 13.1 for Creative Cloud subscribers only. Provides new features for Photoshop. More information available here: FAQ: What is the Photoshop CS6 13.0.2 update? What is the 13.1 update?

Announcements

 • Photoshop

28

1

Closed

LIGHTROOM - Keeping Import Keyboarding Through Several Downloads

One thing I would love to see on a future version of LR is during import, an option to use the previous import keywording. Would save me a lot of time when I'm downloading several cards from a single shoot. Thanks!

Question

1

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Photoshop: Outdated values downloading speed in Save For Web

This informations are not already in modern countries useful. I suggest you add the estimated speed at downloading on mobile phones.

Ideas

 • Photoshop

8

0

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lost photoshop cs6 when laptop crashed - can I re-download or do a system restore?

i recenty upgraded to cs6 by downloading. Today laptop crashed and fixed itself and remved cs6 in the process. Can I download again or will system restore bring back cs6 if i go back a few daysto when everything was working?

Question

1

1

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Photoshop Elements: Location of German User Guide

Hallo Adobe-Team, Guten Tag ich habe mir Photoshop Elements 10 gekauft. Leider wurde keine Bedienungsanleitung mitgeliefert. Der Download stellt nur diejenige für Version 9 zur Verfügung. Woher, bitte kann ich eine aktuelle Version beziehen? mit freundlichen Grüßen, und der Bitte um Hilfe Günt

Question

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Answered

 • Photoshop Elements

0

4

Closed

Bridge: Add a link to "download a high resolution file" to Adobe Output Module web gallery templates

Adding a link to "download a high resolution file" in the Galleries created using the Bridge "export to web galleries" this option would prove very useful for a web gallery like the following : http://www.leoawards.com/2011/Winners... in previous years i added the link manually but it would be nice

Ideas

 • Bridge

8

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Photoshop Elements: Photo Downloader has encountered a problem and has to close with iPhone

Trying to download photos from an Apple iPhone into my copy of Photoshop ELements 8 I am getting the following error codes: error cade: c0000005 address: 7c910a19 then "the adobe photo downloader has encountered a problem and has to close" Please advise. Philip Blakemore Philip_Blakemore@hotm

Problems

 • Photoshop Elements

13

1

Closed

Photoshop Elements: Can't Open Program

The two of us are SO frustrated! A trial version download of Photoshop Elements10 has been very obtuse, in its repetitious instruction and length of time to load. Throughout an entire evening of struggles, it has now (finally) downloaded. To add to those problems, I now am unable to open the prog

Problems

 • Photoshop Elements

23

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Closed

Photoshop/CC Extract for PSD: Ability to download customized layer comp files

Whenever you share a Photoshop file with Extract Layer Comps, clients can quickly choose comps but also adjust which layer should be active. This works great already. One of the TOP features is that clients can download the PSD in many fileformats. YET: There is one HUGE feature missing here, the

Ideas

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Under consideration

 • Photoshop

14

1

1

Closed

Photoshop Express: Photos download in low-resolution format

My photos need to be at least 300 dpi, but when I edit them in Photoshop Express, these extremely big photos are made much tinier. I'm not cropping them to death or anything ... How can I get it to save and download larger images?

Question

 • Photoshop Express

25

0

Closed

Elements 10: Cannot install onto a drive other than C despite option

I love that the option to load it onto another drive doesn't actually allow you to load it onto that drive. I never wanted it to load onto my C drive despite the size constraints. That it gives me the option to change the drive location is standard. That I cannot load it onto said different driv

Problems

 • Photoshop Elements

4

0

Closed

Lightroom wont download

Hello- I just bought the lightroom/photoshop programs and lightroom will not download. It says ERROR: DW006: Apple Package failed to install successfully. ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1. Please let me know what I can do to fix this

Problems

 • Lightroom Classic

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