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Photoshop: Tech Support Problems (Long hold, hours of operation aren't enough, poor experience, etc)

I love the Adobe products, but your customer support SUCKS! Seriously, hire some more people! I've been on hold for over an hour!!! AND the support place is about to close, without talking to me? You aren't THAT good!!!!!

Problems

 • Photoshop

6

13

Official Solution

Closed

Photoshop 2021: Delete layer doesn't delete the whole layer if the mask is selected

Hi there! How to off new feature? Now for deleting layer i should press "Delete" twice - first for mask, second for layer. How can I fix that? I need deleting layer and mask together.

Problems

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Acknowledged

 • Photoshop

1K

14

Accepted Solution

Closed

Lightroom Mobile: How Move presets to the left

Hi i want move the preset panel to the left how ?

Question

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Answered

 • Lightroom Mobile

39

1

0

Accepted Solution

Closed

Lightroom Classic super slow export - any solutions?

I’m on a 15’’ 2019 MacBook Pro, Big Sur OS and Lightroom Classic 10.3. 2.6 GHz 6-Core Intel Core i7. 16 GB 2400 MHz DDR4 After the Big Sur update and Lightroom Classic update were both done, LR exports for batch JPEG exports (Astro timelapses) are taking so long that I have to wa

Problems

 • Lightroom Classic

56

1

0

Accepted Solution

Closed

Photoshop: How do I change the appearance of non-brush tool cursors? (e.g. Smudge Tool)

When using tools other than the brush tool I sometimes find it hard to properly see the cursor. This is especially an issue with my smudge tool which looks like this: This is okay when I'm using quite a large "brush", however, when I'm using a really small one it becomes very hard to see. Like this:

Question

 • Photoshop

42

2

0

Accepted Solution

Closed

Photoshop elements 2018 and premier 2018

Hi i have an old Mac Pro Witherspoon El Capitan. I downloaded elements 2018. Butt i cant find where to start the programs. When i look under programs There is no apps to start the programs. Butt under the writingtols folder there is 2 folder with the programs folder and manny folder inside them. a

Question

 • Photoshop Elements

32

1

0

Accepted Solution

Closed

Export as… – SVG – is now missing

Hey there, I've been using the "export as > SVG" quite a lot recently. I usually used it to export text elements that have been converted to a form. Unfortunately since a couple of days this is not possible anymore, as I'm only able to select jpg, png, gif. Is there a reason for it or

Problems

 • Photoshop

26

1

Accepted Solution

Closed

Photoshop: Shape Tool Options for Perspective Grids

Hi, I'm using Photoshop 22.0.1 and I have a question that I can't find the answer to anywhere online... I'm trying to use the Shape Tool to create a perspective grid that I normally use for my environment art. Unfortunately, when I open the Polygon Tool and then drop down the Path Options menu, i

Question

 • Photoshop

476

2

0

Accepted Solution

Closed

Lighting effect preview is black and unresponsive.

I am working on a portrait, and I am trying to add rendered lighting to it. For the life of me I can not get the filter to work (Filter>render>lighting effects). All I get is a preview screen that is non-responsive and black. None of the sliders work nor do any transformation handles show up o

Question

 • Photoshop

56

1

0

Accepted Solution

Closed

Lightroom Classic: External drive not showing as Import Source in Lightroom Classic import window

Hi, I am having some problem with connecting an external SSD as source in the import window. As can be seen in the attached image, the import window display computer internal drive (drive C), an external SSD (Drive G) as well as an SD card attached to the laptop (Drive D). However, there is a

Problems

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Solved

 • Lightroom Classic

40

1

0

Official Solution

Closed

Photoshop: Full Screen Mode bug? Images is off screen

When I toggle between open Photoshop documents in Full Screen Mode (to view them centered etc) the images and canvas are off screen. I can only see a part of the image and canvas. Images is also cropped.So I'm not able to view the images fully centered to compare them or even view them in Full Scree

Problems

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Acknowledged

 • Photoshop

2K

29

Accepted Solution

Closed

Reconnect missing files in PSE 20

I cannot locate a missing file. The file “ Z_O_R.psd ” is shown as  located in a folder called “ BNwSelectionAutoProject ”  see path below as attached file.. I have searched the hard drive as well as my back up hard drive and no file exists on either. How can I ignore/delete this entry

Problems

 • Photoshop

14

1

0

Official Solution

Closed

Photoshop: "Adobe Community Help" keeps popping open (Windows)

Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

Problems

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Solved

 • Photoshop

765

220

Accepted Solution

Closed

Photoshop: Won't open. Missing dll and disk error

Yesterday Photoshop was working fine. I turned off the PC and today when I turned on, Photoshop won't open. I get messages of missing dlls and of disk error. I tried: reinstalling PS, the problems still occurs. I tried downloading all missing dlls, photoshop keeps crashing on start up. I a

Problems

 • Photoshop

246

2

0

Accepted Solution

Closed

Big difference between Library Preview and Develop Preview

Since version 10.0, the previews in the Library are quite similar to what the photos look like in Finder. When I switch to Develop, the photo suddenly has quite a bit more contrast and saturation. At first, my sister had this problem. I couldn't find a solution, so I kind of gave up. When I change t

Problems

 • Lightroom Classic

72

1

0

Accepted Solution

Closed

Missing color in a Press Quality PDF saved from Photoshop

Before I start, I am a layman user and do not understand the technical jargon of Photoshop, so I attached pictures to explain this. I am an indie publisher who makes my own covers for the books. For this book cover and one other, color is completely missing from some of the text when I save it as a

Question

 • Photoshop

321

4

0

Accepted Solution

Closed

Graphics Processor Settings not working

I have been using Photoshop 22.3.1 Release and some things have stopped working. I can no longer do a lot of the 3D bump maps and such.  It is now saying:  "The 3D features require that 'Use Graphics Processor' is enabled in the Performance preferences.  Your vido card must meet

Question

 • Photoshop

1.8K

1

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Macbook Bridge 2021 smart collections vanished

A few weeks ago I helped a friend sort out his whole collection of photos in Bridge and set up smart collections for all his keywords. When he opened bridge this morning all the smart collections have vanished. He has updated to the latest version of Bridge and is on a Mac Book with the newest oper

Problems

 • Bridge

27

3

0

Accepted Solution

Closed

Lightroom Classic: Editing raw file in PS from LR loses profile

[See here for how to reproduce the bug and an easy workaround: https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-editing-cr3-files-in-ps-from-lr-lose-color-profile/5f9043b035f40c2520b9e964?commentId=5fb3495d014b4c3c8a0da305 -- John Ellis] Editing a picture in Photo

Problems

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Acknowledged

 • Lightroom Classic

2K

88

Closed

Feedback Site: Integrate adobe.com Knowledge Docs and Help into Search

It would be really helpful to more directly tie into the support section of adobe.com. Is there a a way to add it as a search topic on the upper right search? I didn't think to look at the right sidebar "Official Support Portal".

Ideas

 • Forum Usability Topics

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