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Premiere Elements: Cannot install Premiere Elements 10 on Mac OS

When installing Adobe Premiere Elements 10, installation fails while attempting to install SmartSound. Exit Code: 7 -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 9 error(s), 9 warning(s) WARNING: DS013: Payload {0175676F-8C92-49F2-9

Problems

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Acknowledged

 • Adobe Premiere Elements

49

6

Official Solution

Closed

What is the best way to get help downloading, installing or activating my product?

I'm having trouble downloading, installing or activating Adobe Photoshop, Adobe Photoshop Elements, or Adobe Photoshop Lightroom. What is the best way to get help?

Question

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Answered

 • Adobe Premiere Elements

70

30

Official Solution

Closed

Photoshop Elements: Error when installing 9.0.3 update for Elements

Why do I get the error "Patch cannot be applied. Please contact product support." when installing the Photoshop Elements 9.0.3 patch on Windows?

Question

 • 

Answered

 • Photoshop Elements

47

10

Official Solution

Closed

Bridge: Can't install update until Adobe Bridge is closed

Was trying to update CS4. Updates would not load-computer said Bridge was running. Tried to uninstall CS4 to reinstall. Computer would not uninstall as it said Bridge was running. Many times the computer would say that scripts were running. Cold not get them to close. Could not get beyond this

Problems

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Solved

 • Bridge

27

4

Official Solution

Closed

Photoshop: If I reinstall Photoshop will I have to reinstall my 3rd party plug-ins?

I have CS3. I added Nik Effects and Topaz as plugins and now have lost some of my CS3 filter functions. If I reinstall CS3 will I have to re-download those software programs and will it happen again? Thank you, Steven stevenhopkins@frontier.com

Question

 • 

Answered

 • Photoshop

24

2

Official Solution

Closed

Photoshop: Error Code 24 When Installing on Lion

I'm receiving an error code 24 every time I attempt installing CS5.5 Design Premium on OS X Lion. This occurs both when I try installing via disc or download from Adobe.com. I've also done various combinations of install options, to no avail.

Problems

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Solved

 • Photoshop

466

8

Official Solution

Closed

Lightroom: Creative Cloud app doesn't remember Lightroom is installed

Mt CC application doesn't recognise that I have Lightroom installed on my system. It was previously installed from the CC app but now it's not listed as an installed app. There is an update available (to v5.7) but I cannot install it. How do I make CC recognise that Lightroom has been installed fr

Problems

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Solved

 • Lightroom Classic

63

15

Official Solution

Closed

Photoshop: How to manually uninstall an extension?

Hi there, I have recently installed the beta version of this extension: http://randomuser.me/index But they now released a final version and I tried to remove the old one, but it doesn't show up in the Extension Manager list in Photoshop. I tried installing the new version, so it would overwright

Question

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Answered

 • Photoshop

2.3K

7

Official Solution

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Elements: Can I download & install the program on multiple computers?

I I just received my software for Photoshop and Premiere.I am going to install it on my computer but my husband also has a computer as well as my son living at home. Is it possible to install on all of them or just one?

Question

 • 

Answered

 • Adobe Premiere Elements

880

19

Official Solution

Closed

Photoshop: Where can I find the Adobe Creative Suite Cleaner Tool?

Due to a recent memory problem i lost half of my Photoshop installation, but with half of it still on my pc i cant uninstall it like i would normally do, at the same time because of the remaining file i can re-install it either, for the last week i've been checking the Adobe Creative Suite Cleaner p

Question

 • 

Answered

 • Photoshop

23

1

Official Solution

Closed

Photoshop Express: Install problem - message that there are no android devices assiciated with this account

When I try to install photoshop express into my android via the website i get a message telling me that there are no android devices assiciated with this account, but I cannot change anything. I have a HTC Desire

Problems

 • Photoshop Express

12

1

Official Solution

Closed

Photoshop: Unable to download and install trial version

I have attempted SEVERAL times just to download your PS5 TRIAL and it will not work to no avail. I contacted your support via instant chat and Kumar was absolutely wonderful, HOWEVER when I had just a few more steps to finish, your technical side decides to timeout. SO, I go back online to instant

Problems

 • Photoshop

32

1

Official Solution

Closed

Elements: How can I install without a DVD drive?

i have photoshop elements 9 and want to install on computer that only has a CD ROM is that possible?

Question

 • Photoshop Elements

346

11

Official Solution

Closed

Elements 13: Upgrade only installs on C:\ drive.

Adobe Elements 13 Upgrade will not allow me to install it on my B:\ drive even though I stipulated that drive during the installation. Now I am getting messages that I am out of disk space and the upgrade failed. This needs to be taken care of. I reported this a week ago on the support discussion gr

Problems

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Solved

 • Photoshop Elements

2

2

Official Solution

Closed

Photoshop Elements: Error code 2343 during reinstallation

Adobe Photoshop Element 10. When, I uninstall and reinstall the program I get error code 2343 specified path is empty. I checked the hard drive (C) program data,adobe, photoshop elements and elements organizer 10.0 deleted. PSE10 is uninstalled. Users, app data, roaming.adobe,---nothing there.

Problems

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Solved

 • Photoshop Elements

21

3

Closed

Tips for Getting Started with Photoshop CS6

If you installed the Photoshop CS6 Beta - It's IMPORTANT to uninstall the Photoshop CS6 beta using the uninstaller. Do *not* manually drag the Photoshop CS6 beta application folder to trash. I've put instructions for uninstalling the Photoshop CS6 beta correctly along with several tips for getting

Announcements

 • Photoshop

13

3

Closed

Installed Elements 13 but can't uninstall Elements 10

I am running under Windows 7. I installed Premiere and Photoshop Elements 13 to replace Elements 10. I uninstalled Premiere 10 through Control Panel, but can't find Photoshop Elements via Control Panel. Using the icon, I can start Photo Elements 10; it is still there. Elements 13 comes up, too, with

Problems

 • Photoshop Elements

11

0

Closed

Photoshop: Selective Change File associations on Install

After Installing Photoshop I noticed all picture types where associated to Photoshop without any user intervention. It would be nice to have a selection option during install or on first run so that you can Associate which files you want to Photoshop or keep as default

Ideas

 • Photoshop

0

3

1

Closed

Lightroom: Development preset are copied to wrong folder

I installed development presets by dragging them to the Lightroom dock icon (on a Mac) and got a dialog confirming the install. However, the presets weren't visible in develop mode even after Lightroom restart. I have preferences set so that presets are saved with the Lightroom catalog but it seems

Problems

 • Lightroom Classic

5

1