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How do I contact support through email?

I'd prefer to create a case on the internet rather than over the phone. How can I just email someone about a support issue?

Question

 • 

Answered

 • Camera Raw and DNG

618

42

Official Solution

Closed

Photoshop Elements: I've lost my serial number. What do I do?

I built a new computer and have uninstalled elements from my old one. I cannot find my serial number to install on the new though. Can you help.

Question

 • 

Answered

 • Photoshop Elements

36

2

Official Solution

Closed

Photoshop Elements: Application quits unexpectedly

every time i click on video tutorial in the help menu the program quits unexpectedly. can anyone tell me why?

Problems

 • Photoshop Elements

22

4

Official Solution

Closed

Photoshop: Tech Support Problems (Long hold, hours of operation aren't enough, poor experience, etc)

I love the Adobe products, but your customer support SUCKS! Seriously, hire some more people! I've been on hold for over an hour!!! AND the support place is about to close, without talking to me? You aren't THAT good!!!!!

Problems

 • Photoshop

6

13

Closed

Lightroom 5.2RC: make available to CC members

If you could find a way for CC members to run 5.2RC, that would be great. Ditto for future release candidates, other CC products, etc...

Ideas

 • Lightroom Classic

5

0

1

Closed

Want email support

I am so completely disappointed that Adobe has no email support. I am disappointed in the complexity of obtaining support for my Adobe products. I purchased Elements 10 [and other] recently. Why any modern tech company would fail to have email support for registered users is beyond my understandin

Problems

 • Photoshop Elements

9

1

Closed

Photoshop Elements 6: problems activating new install and phone support

I tried to contact Adobe regarding installing my PE6 on my new hard drive as the software would not allow me to do so without a new verification code. Despite trying for over 3 hours to contact them by phone I was unable to get through. I eventually found an e mail address for somebody who put my pr

Problems

 • 

Solved

 • Photoshop Elements

14

4

Closed

Is there a way to repair corrupt yet mostly intact .PSD files?

I'm currently working on a project and the file will not open, suddenly saying "Could not complete your request because the file is not compatible with this version of Photoshop." However, the file is wholly intact. I believe this happened during an accidental computer restart. Is there any file rec

Question

 • Photoshop

15

1

Closed

Camera Raw/Lightroom: Samsung NX5 support -still waiting

PLEASE add support for SAMSUNG nx5 raw file in ACR. It is exactly the same camera, like the supported NX10 - there is difference only in lcd / amoled display, same body, same software, same lenses, the produced raw (.srw) file is the same (but has different exif model tag) I must edit all pictures

Ideas

 • 

Implemented

 • Camera Raw and DNG

11

3

1

Closed

Lightroom: Go back to LR2's user friendly adjustment brushes

Although I own LR 3 and now 4.1, I've been using LR 2.7 as it is still faster than those 2 on RAW files. Additionally, I use adjustment brush a lot and the way it was in LR 2 is SOOO much better and more user friendly. I can't find a single reason why you changed the layout. With LR3+ there's more

Ideas

 • 

Not planned

 • Lightroom Classic

11

10

1

Closed

Support new Fuji raw files in LR4...please!

Feature request for Lightroom 4...Please add raw file support for the new Fuji Finepix HS50EXR...thank you.

Ideas

 • Lightroom Classic

11

0

1

Closed

Accessibility, Tutorials, Videos problem - need closed captioning

I am not being sarcastic but I think you can't understand problem unless you try this. Wear earplugs for a day (no cheating)--look at Photoshop Tutorials WITH EARPLUGS INSERTED so you can not hear. There is no closed captioning option for these tutorials and it's impossible to hear them. I've looke

Problems

 • Photoshop

8

1

Closed

Photoshop Elements: Video Links broken (PSE 10)

Videotutorial links broken in Elements 10 Element 10 apperently doesn`t support RW2 files...too bad

Problems

 • 

Solved

 • Photoshop Elements

6

4

Closed

Photoshop: Cannot launch and customer service

I recently could not open my photoshop on my computer. I paid $29 and had great service (contract #45269226, customer #205289824) to get the problem resolved. However, it turned out that we were fixing a bug in Adobe's software. It seems like you should not charge for this.

Question

 • Photoshop

0

0

Closed

Provide additional support for users of older products.

I want to add Photoshop Elements 7 to a new laptop but my serial number is not working because I had installed on two other laptops which are now defunct. The very last laptop I can't log into to deactivate Photoshop so my serial number doesn't activated the product on my new laptop. I've been tryi

Question

 • Photoshop Elements

0

0

Closed

Why is my Lightroom v5.4 - 5.5 - 5.6 crashing ALL the time without any noteworthy action being taken?!?

I've purchased Lightroom in order to do right - could easily have grabbed a pirate copy from the web but decided I'd rather pay for someone else's work. Now I feel I'm left out in the cold by Adobe. If I pay for a product, I expect a) a working product and b) support if it isn't. Now starting at ve

Problems

 • Lightroom Classic

7

4

Closed

Lightroom: How do I reset Brush and Gradient to Zero?

Is there a reset option for the gradient and or brush tool in lightroom!? The reset button clears all brushes, doesn't zero out your settings!!! Super annoying when i want to create different types of brushes and have to manually reset everything! Am I missing something???

Question

 • 

Answered

21

1

Closed

Lightroom: support for un-maximized PSDs

I saw a post in 2009 about this, but nothing since. Lightroom NEEDS to support Unmaximized PSDs in some form or another. Right now they are invisible to Lightroom! A multilayered photo file can be 200MB Un-Maximized, yet it's only 89 MB Maximized. I'd even settle for saving a small composite

Ideas

 • 

Not planned

 • Lightroom Classic

29

28

5

Closed

Lightroom - Panels Aren't Scaled Properly On Retina Display

Is there a setting that I'm missing that will allow the side panels in Lightroom to scale properly for a retina display? I verified that the font size is set to small under Preferences/Interface. Just for specifics, on my 1920x1200 non-retina desktop monitors, the LR panels take up significantly le

Ideas

 • Lightroom Classic

117

8

2

Closed

Lightroom: Support the AVCHD video format

LR surprise everyone with support for video in LR 3, but it does not support the AVCHD video format. Why not?

Ideas

 • 

Implemented

 • Lightroom Classic

51

16

13